Ahmed Mohamed Karam
Al Ain,United Arab Emirates
Summary
Motivated and hardworking individual seeking a position where I can utilize my experience in HR, Sales, Procurement, Purchases, Training, Planning department tasks to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Sales supervisor
Emirates Etisalat company
Deira, Dubai
2011.08 - 2013.12
- Supervised the sales team, enhancing their performance and productivity.
- Streamlined the sales process through effective leadership.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Oversaw inventory management for maintaining optimal stock levels.
- Collected customer and market feedback and reported information to company leadership.
HR officer
Emirates Ceramics factory
Al Fujairah City, Fujairah
2009.01 - 2010.01
- Supported HR operations and managed employee records
- Assisted in sales and customer service activities
- Resolved staff issues efficiently
- supporting the processes of recruitment and candidates' selection.
- arranging training plan for the new joining staff.
- reviewing and following up on employment contracts, renewals, and expirations.
- processed employee termination and final settlements.
secretary of Purchase department manager
Emirates Ceramic factory
Al Fujairah City, Fujairah
2008.02 - 2009.02
- Scheduling and organizing meetings and appointments for the Purchasing manager.
- Preparing and arranging the written letters and reports to be submitted to the line manager.
- Handling all the emails and the calls that comes to the manager office.
- Supporting the Purchasing department in their enquiries and requests.
- Updating and handling the daily records of the orders.
Purchasing officer
Emirates Ceramic factory
Al Fujairah City, Fujairah
2007.01 - 2008.01
- Boosted business relationships with effective negotiation and communication techniques.
- Secured high-value contracts with key industry clients.
- Managed purchase orders to ensure timely delivery of goods and services.
- Carried out day-to-day duties accurately and efficiently, and coordinated between to finance department and stores.
- followed up on the IMPORT and Delivery of orders.
Customer care representative
Emirates Ceramic factory
Al Fujairah City, Fujairah
2005.01 - 2006.01
- Improved operational efficiency by streamlining customer care processes.
- Handled sensitive information confidentially to protect customer privacy rights.
- Facilitated seamless communication between management and customers.
- Prioritised tasks to meet and exceed company objectives and goals.
- Listened actively to offer accurate information and best solution to customers needs.
- Deescalated tense situations for improved customer relationships.
- Compiled comprehensive reports for improved decision making.
Education
High School Diploma - Science field
Saif Al Dawla School
Fujairah 2016.01 - 2017.01
Skills
- Strong communication skills
- Time management
- Delegation and supervision
- Target achievement
- Meeting sales targets
- Profit margin optimisation
- Multitasking capabilities
- Project management tools proficiency
- Data analysis
- Database management
- Sales data analysis
- CRM Software proficiency
- Direct sales
- Market analysis
- Effective negotiation
- Inventory oversight
اللغات | Languages
Arabic: Native
Fluent
English: Very good
Upper intermediate
Urdu
Intermediate
Certification
- Behavioral training / Know your Potential, boost your confidence.
- Behavioral training / Essentials of hospitality and tourism.
- Behavioral training / Technical training / Essential of Project Management
- Behavioral training / Hospitality and Tourism products, services and guest experience
- Behavioral training / leadership skills
- Technical training / Essentials of AI
- Behavioral training / Customer journey in Hospitality and Tourism
- Behavioral training / Fundamentals of effective communication
- Technical training / Introduction to Project management
- Technical training / Essentials of Project management
- Technical training / Power of Change diploma
- Technical training / Self -management diploma
- Effective communication course
- Self-excellence strategy
- Positive energy and creative thinking
- Libraries environment management course
- Supervisory skills diploma
- Structure and speaking English course
Timeline
High School Diploma - Science field
Saif Al Dawla School
2016.01 - 2017.01
Sales supervisor
Emirates Etisalat company
2011.08 - 2013.12
HR officer
Emirates Ceramics factory
2009.01 - 2010.01
secretary of Purchase department manager
Emirates Ceramic factory
2008.02 - 2009.02
Purchasing officer
Emirates Ceramic factory
2007.01 - 2008.01
Customer care representative
Emirates Ceramic factory
2005.01 - 2006.01