Ahmed Mohamed Khalid Hassan
Abu Dhabi,UAE
Summary
Proactive Senior business Analyst with history of success in identifying and resolving technical issues. Accomplished at analysing data, developing technical solutions and communicating with cross-functional teams. Understands importance of managing technical projects from start to finish to deliver desired outcomes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior IT Business Analyst
Faisal Islamic Bank
Khartoum
12.2018 - Current
- Developed business process and work flow, user stories, use case and scenarios, requirement specification, gap analysis, resolve conflicts, bank needs and expectation based on the organization standard format
- Developing, analyzing and Implementing SharePoint 2019, 2016 & 2013 Projects (SharePoint Server Installation & Configuration)
- MS SharePoint online configuration and Creating office 365 site collections, templates, lists, and libraries
- Created the technical specification for the SharePoint and tracing the requirement to be align with the business needs and untestable for technical and non- technical background and develop consensus among the all stakeholders
- Developing, preparing and analyzing reports with complex analysis and data for management review, and presenting to various levels of management
- Translated high-level business requirements into functional specifications for IT partners and managed change to said specifications
- Supported daily IT operations and coordinated development projects for several business areas
- Managed and tracked cross-platform software issues and enhancements requests
- Providing analytical support for multiple, complex cross-functional projects simultaneously, establishing work plans and timelines.
Technical Support Officer
Faisal Islamic Bank
Khartoum
12.2017 - 11.2018
- Performed day-to-day administration functions, backup, and restoration, file server maintenance
- Prepare the technical requirement specifications documents for modules: iMal
- Trade_Finance
- IMal
- Reporting
- IMal
- SWIFT
- Implementation, monitoring and evaluation for technical requirements specification under the testing environment
- Supported all remote offices and home-based users using NetMeeting, VNC, and VPN
- Maintained technical knowledge in networking area; operating system (Server and PC)
- Monitored and maintained computer systems and networks
- Interacted with staff or clients through a series of actions either face-to-face or over the telephone to help in setting up the systems or resolve issues
- Provided support, including procedural documentation and relevant reports
- Prepare user manual and guidelines
- Technical support for modules: iMal
- Trade_Finance
- IMal
- Reporting
- IMal
- SWIFT.
E-banking & Customer services
Faisal Islamic Bank
Khartoum
01.2013 - 11.2017
- Provided product support and customer service to the customer and financial centers, including but not limited to online banking, Mobile Banking, Cash Management, Bill pay, Electronic Statements and other
- Responsible for assisting customers and staff with loan information pertaining to interest, payments, and any questions regarding loans
- Performed specialized electronic banking functions, conducting customer banking maintenance on an as-needed basis and processing daily card file maintenance reports for management
- Followed-through on customer inquiries, requests, or complaints
- Daily customer interaction and problem solving to ensure customer satisfaction
- Strong listening skills acquired to ensure understanding of customer's needs
- Preparing any follow-on action recommendations.
Education
Bachelor's degree - Mathematics Science & Computer
08.2008 - 07.2012
Business English & advance Communication Skills - undefined
Al Salam Bahrain Financial Learning Academy - undefined
Specialization: business banking, digital banking, regularity functions and international practices - undefined
JasperSoft Program for designing reports - undefined
Anti Money Laundering - undefined
Oracle Database 11G: New Features for Administrators - undefined
Skills
- Active listening
- Problem Solving Techniques
- Deadline oriented
- Business Acumen
- Time Management
- Team-working Approach
- Project management and people management
- Proven track record of implementing change
- Personal Learning
- Strong service-oriented approach
- Actively monitoring key risks and managing issues
- Critical thinker
- Considerable domain knowledge in at least one banking discipline
- Business development
- Trade Finance
- Corporate Governance
- Digital Banking
- AML & Compliance
- International business
- Strategic thinker
- Risk governance
- Self-starter
- Change agent
- Think Innovate
- Excel, Power BI, SQL, and Python
- Project Management Microsoft Project, Microsoft Office Suite
- Zoom, Teams, Google Workspace, and SharePoint
- Programing languages: (c#, java, C)
- Communication skills gained through my experience
- Requirements gathering
- JIRA
- Business process documentation
- Agile/scrum projects
- Data analysis
- Workflow mapping
- BPMN and Lean methodologies
- Change management
- Data modelling
- Personnel interviews
- Worker training
Certification
- AL OULA FOR FINANCIAL AND ACCOUNTING STUDIES, Certified Documentary Credit Specialist, July 2016
- APTECH, REDHAT LINUX, June 2012
- APTECH, Database application development, April 2012
Languages
Arabic
Native
English
Advanced
Personal Information
- Title: Banker | Senior IT Business Analyst
- Date of birth: 01/03/1989
- Nationality: Sudanese
Custom
- READING
- Sport
- Charities
Timeline
Senior IT Business Analyst - Faisal Islamic Bank
12.2018 - Current
Technical Support Officer - Faisal Islamic Bank
12.2017 - 11.2018
E-banking & Customer services - Faisal Islamic Bank
01.2013 - 11.2017
University of Gazira - Bachelor's degree, Mathematics Science & Computer
08.2008 - 07.2012
- Business English & advance Communication Skills,
- Al Salam Bahrain Financial Learning Academy,
- Specialization: business banking, digital banking, regularity functions and international practices,
- JasperSoft Program for designing reports,
- Anti Money Laundering,
- Oracle Database 11G: New Features for Administrators,
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