Ahmed Mohamed Mahmoud
Dubai,UAE
Summary
Accomplished professional with strong leadership and team management skills. Proficient in Microsoft Office and bilingual communication, with a focus on problem-solving and customer service excellence. Successfully managed inspections, vendor relationships, and cost control measures, demonstrating expertise in inventory management and P&L accountability. Committed to driving operational success and enhancing customer satisfaction through effective strategies.
Overview
19
19
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work history
Restaurant Manager
KFC
Dubai, UAE
07.2017 - 11.2025
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Ensured compliance to health and safety regulations for safe dining environment.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Developed relationships with suppliers for better inventory management.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Coordinated events and parties to increase restaurant revenue.
Assistant Restaurant Manager
KFC
Dubai, UAE
01.2014 - 07.2017
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Trained new starters, ensuring consistency in service delivery.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Implemented hygiene regulations to maintain a clean and safe environment.
Supervisor
KFC
Dubai, UAE
01.2009 - 01.2013
- Shift supervision.
- Customer service resolution.
- Stock monitoring.
- Monitored employee attendance records for maintaining discipline within the team.
- Reduced workplace conflicts through effective communication and negotiation skills.
Team Member
KFC
Dubai, UAE
12.2006 - 01.2009
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Achieved efficient workflow with proper time management.
- Facilitated customer relations for increased brand loyalty.
- Displayed teamwork skills to improve overall productivity.
- Ensured workplace cleanliness with regular maintenance tasks.
Education
Diploma - Business & Commercial Studies
Commercial Technical Institute
Beni Suef, EgyptSkills
- Microsoft Office proficiency
- Bilingual communication
- Leadership and team management
- Problem-solving skills
- Inventory management
- Customer service excellence
- Restaurant ethics understanding
- Handling inspections successfully
- Vendor relationship
- Promotion and upselling techniques
- Cost control expertise
- P and L accountability
Certification
TSI Quality Services Person In Charge Awared
Timeline
Restaurant Manager
KFC
07.2017 - 11.2025
Assistant Restaurant Manager
KFC
01.2014 - 07.2017
Supervisor
KFC
01.2009 - 01.2013
Team Member
KFC
12.2006 - 01.2009
Diploma - Business & Commercial Studies
Commercial Technical Institute