Ahmed Mostafa Gadalla
Abu Dhabi,AZ
Summary
My goal is to join a team that loves teamwork and needs my skills to achieve the goals of the company,and to be an active member of a high-end and successful system,through which I can develop my own skills.
Overview
5
5
years of professional experience
Work History
Store Supervisor
National Paint Industries
Mansoura City, Egypt
2022.01 - 2023.11
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered questions about store policies and addressed customer concerns.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Store Manager
Al Masri Building Materials Establishment
Mansoura City, Egypt
01.2021 - 12.2022
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Sales Representative
AL SAFA PHARMACEUTICALS
01.2019 - 11.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Commerce - Accounting And Business Management
Mansoura University
Egypt05.2021
Skills
- Time Management
- Problem Solving Skills
- Verbal Communication Skills
- Business Knowledge
- Marketing
- Negotiation
- Financial Management
- Business Planning
- Customer Acquisition
Timeline
Store Supervisor
National Paint Industries
2022.01 - 2023.11
Store Manager
Al Masri Building Materials Establishment
01.2021 - 12.2022
Sales Representative
AL SAFA PHARMACEUTICALS
01.2019 - 11.2020
Bachelor of Commerce - Accounting And Business Management
Mansoura University
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