Ahmed Mustafa
Dubai
Summary
Highly knowledgeable and motivated Sales Engineer with 10 years of experience in business-to-business sales with a focus on technical products. Proven record of exceeding sales quotas while generating high customer acquisition rates of nearly 20%. Certified Professional Sales Person with exceptional account management and technical presentation skills.
Overview
12
12
years of professional experience
Work History
General Manager
Kaya Technology For Computer And Accessories Sales
12.2012 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Engineer
ATAKA For Advance Business Co.
01.2017 - 03.2023
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Sales Engineer
BANAN INFORMATION TECHNOLOGIES
01.2017 - 01.2020
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Social Media Manager
Hafa Trading & Services
04.2016 - 01.2017
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
Supply Chain Manager
VIRGAN SUDAN
01.2015 - 01.2017
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Improved, standardized and documented planning and scheduling processes.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Supply Chain Specialist
GLODEN AXIS
01.2014 - 01.2016
- Maintained optimal inventory levels to meet operational requirements.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Improved project efficiency by prioritizing equipment tasks and operation while adhering to safety protocols.
- Enforced safety protocols for proper equipment operation.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
Salesperson
EVO ZONE
01.2012 - 01.2013
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Education
Bachelor of Engineering Technology - SURVEY ENGINEER
SUDAN UNIVERCITY OF SIENCE AND TECHNOLOGY
SUDAN KHARTOUM03.2012
Skills
- profit and revenue-generating strategies
- sales and marketing development
- idea generation
- project Cost Controls
- Product Analysis
- Sales Team Development
- Total Quality Management
- complex project negotiation
- active listening
- time management
- new product development
- problems solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
kaya technology@facebook
- create demand for product
- predict the number of requests
- advertising products and their technical characteristics
- receiving inquiries and orders
- sales
- delivery
- follow up with order situation
- after -sales services
Timeline
Sales Engineer
ATAKA For Advance Business Co.
01.2017 - 03.2023
Sales Engineer
BANAN INFORMATION TECHNOLOGIES
01.2017 - 01.2020
Social Media Manager
Hafa Trading & Services
04.2016 - 01.2017
Supply Chain Manager
VIRGAN SUDAN
01.2015 - 01.2017
Supply Chain Specialist
GLODEN AXIS
01.2014 - 01.2016
General Manager
Kaya Technology For Computer And Accessories Sales
12.2012 - Current
Salesperson
EVO ZONE
01.2012 - 01.2013
Bachelor of Engineering Technology - SURVEY ENGINEER
SUDAN UNIVERCITY OF SIENCE AND TECHNOLOGY
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