AHMED MUSTAFA
Personal Finance and Credit Card Representative
Dubai
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
8
8
years of professional experience
Work History
Personal Finance and Credit Card Representative
Abu Dhabi Commercial Bank (ADCB)
6 2023 - Current
- Assess and process applications for personal loans, ensuring compliance with the bank's policies and regulations
- Review and analyze applicants' financial backgrounds to determine eligibility for financing
- Communicate reasons for financing rejections to clients and provide alternative solutions
- Promote and offer ADCB credit cards to potential clients, tailoring products to meet customer needs
- Guide clients through the application process and assist with the necessary documentation
- Resolve issues related to credit card applications and account management
- Collaborate with HR departments of various companies to schedule and conduct employee account opening sessions
- Provide consultation to employees regarding different types of accounts and their benefits
- Ensure all necessary documentation is completed and submitted for account activation
- Facilitate the transfer of clients' existing debts from other financial institutions to ADCB, providing them with favorable terms and conditions
- Analyze clients' financial situations to determine the best buyout options
- Coordinate with other banks to manage the transfer process efficiently, ensuring a smooth transition for the client.
Islamic finance executive
ABU DHABI ISLAMIC BANK
2021.01 - 2023.06
- To source new to bank covered card product and personal finance to the specified target segment and achieve the assigned target
- Create and maintain good relationship with all the business entities / individuals where the business is sourced
- Full awareness on product knowledge and implementing them at all time
- Sales Follow the approval process and escalate the delay to coordinator if any
- Handle customer inquiries, complaints and needs
- Check the card disbursement and notify the coordinator in case of delay at card center end
- Regular follow up of existing clients and obtain referral customers
- Process cash on call and easy cash for customers who got approval on covered cards
- Process the data entry on finnOne and following up the case tell approval.
Relationship officer
JCBL COMMERCIAL BROKER ( EMIRATES ISLAMIC BANK)
2020.08 - 2020.12
- Meeting the clients personally to give them the proper product knowledge
- Making daily reports such as D.S.R
- Policies, schemes and growth
- Sales promotion through direct sales, tele-sales and faxes
- Handle customer inquiries, complaints and needs
- Meeting the finance manager in order to discuss the offers been provided by the bank to the customers as well as the employees
- Achieving the sales target regularly
- Regular follow up of existing clients and obtain referral customers
- Coordinate with the branch and team leader on all day today activities
- Keeping a close look on the competitors discussing the strategies used by them.
Cahier in Friday’s Restaurant, Dubai Mall
Americana Food Company
2019.02 - 2020.07
- Handle cash and credit or check transactions with customers
- Make sure that pricing is correct
- Change receipts and refunds
- Count money in cash drawers at the beginning and end of shifts to ensure the amounts are correct
- Resolve customer problems, guide them and provide relevant information.
Call Center Agent
Raya Contact Center
2016.10 - 2018.08
- Make outbound calls to the customers to offer the bank new products and offers such as account types, banking products money market accounts, loans and credit cards
- Assist customers with replacing lost or stolen credit or debit cards
- Review and explain account charge
- Receive inbound calls from the customers and answer the customer inquiries
- Solve the customer problems and deliver customer satisfaction
- Take feedback from the customer to improve our service
- Achieve (AHT) average handling time for my calls
- Achieve top performance and (KPIS)
- Answer test English and test about our products monthly to improve our language and skills.
Education
Bachelor Degree in Social Work - Social Work
Port Saeed University
Skills
Communication Skills
Activities
Retail Activities
Personal Information
- Date of Birth: 12/07/92
- Driving License: Dubai Driving License
References
References available upon request.
Training
- Microsoft Office (ICDL Certified)
- Marketing and Sales Skills from Dr. Mohamed Ibrahim, TelePerformance (May 2018)
- Soft Skills Course from Dr. Shrief Eid, Raya Contact Center (Aug 2017)
- Microsoft Office Specialist Expert Certified (Nov 2016)
- Training program for work in the banking field, National Bank Of Egypt (Aug 2014)
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Islamic finance executive
ABU DHABI ISLAMIC BANK
2021.01 - 2023.06
Relationship officer
JCBL COMMERCIAL BROKER ( EMIRATES ISLAMIC BANK)
2020.08 - 2020.12
Cahier in Friday’s Restaurant, Dubai Mall
Americana Food Company
2019.02 - 2020.07
Call Center Agent
Raya Contact Center
2016.10 - 2018.08
Personal Finance and Credit Card Representative
Abu Dhabi Commercial Bank (ADCB)
6 2023 - Current
Bachelor Degree in Social Work - Social Work
Port Saeed University
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