Ahmed Nashat
Dubai
Summary
Seasoned professional with focus on customer service and team leadership. Bring to table expertise in managing call centre operations and enhancing customer experience. Utilise exceptional communication skills and problem-solving abilities to increase team performance and customer satisfaction.
Experienced with managing high call volumes and effectively engaging potential customers to drive sales. Utilizes persuasive communication skills to build rapport and address customer needs. Track record of consistently meeting sales targets and contributing to overall team goals.
Overview
7
7
years of professional experience
Work History
Telesales Representative
Car Clinic Garage
Ajman
01.2026 - Current
- Cultivated customer relationships by delivering tailored sales pitches and fostering open lines of communication.
- Utilized CRM software for effective lead management, fostering client relationships, and refining follow-up strategies.
- Developed and executed product presentations to inform customers about services and drive upselling initiatives.
- Analyzed and revised sales scripts in collaboration with team members, focusing on increasing call effectiveness and conversion rates.
- Implemented persuasive approaches to successfully navigate and mitigate objections during interactions.
Customer service
Al nagar trading
Tanta, Egypt
01.2024 - 01.2026
- Handled phone inquiries promptly, delivering excellent customer service.
- Bolstered client relationships with excellent customer service skills.
- Enhanced customer service by providing detailed product knowledge.
Cashier
Amricana KFC
Tanta, Egypt
02.2022 - 12.2023
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Trained new cashiers on store policies and procedures to maintain standards.
- Balanced till at end of day, maintaining accurate records.
Call handling
Al Rehab business centre
Al mahallah al kobra, Egypt
02.2019 - 01.2022
- Improved customer satisfaction by implementing efficient call handling techniques.
- Increased helpline efficiency with streamlined call handling procedures.
Education
Diploma of Higher Education - Tourism and Hospitality Management
Tanta Secondary Hotel School
Tanta, Egypt07-2022
Skills
Problem-solving
Communication skills
Public speaking
Team building
Strategic planning
Leadership
Resourcefulness
Public Relations
Goal oriented
Inbound and outbound calls
Objection handling
Call management
Languages
Arabic
Native
English
Intermediate
B1
Personal Information
Timeline
Telesales Representative
Car Clinic Garage
01.2026 - Current
Customer service
Al nagar trading
01.2024 - 01.2026
Cashier
Amricana KFC
02.2022 - 12.2023
Call handling
Al Rehab business centre
02.2019 - 01.2022
Diploma of Higher Education - Tourism and Hospitality Management
Tanta Secondary Hotel School