Ahmed Nowfal
Dubai ,UAE
Summary
Dynamic professional with expertise in team coaching and development, workforce planning, and performance planning. Skilled in retail analytical insights and omnichannel sales management, with a proven track record of optimising commercial KPIs. Committed to leveraging analytical skills to drive business growth and enhance operational efficiency.
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Trainee Department Manager
H&M
Dubai, UAE
2025.01 - Current
- Strategically handling overall department operations, Including visual standards, customer service and business profitability.
- Mapped process activities to identify to identify shortfalls and identify option to rectify operational inefficiencies and offered recommendation for improvement.
- Develop and roll out adapted marketing and operational strategy to reach accordingly to demographic target through offline and online platforms.
- Use key elements to store initiative for better inventory of BOH and front space ensuring a more efficient flow of product.
- Actively monitor P&L by analysing key spects and areas of improvement.
Department supervisor
H&M
Dubai , UAE
2017.02 - 2024.12
- Conducted employee performance reviews for fostering professional growth.
- Led team meetings for improved communication and productivity.
- Resolved conflicts amongst team members, promoting a harmonious work atmosphere.
- Boosted morale and fostered teamwork through effective leadership techniques.
- Liaised with other departments for seamless operational flow.
- Organised staff schedules to optimise coverage during peak times.
- Assisted customers with product information, enhancing sales success rates.
- Implemented promotional campaigns effectively for increased visibility of products.
Education
Bachelor of Commerce - Commerce
Pre-University Collage
Mangalore 2012.01 - 2015.06
Skills
- Team Coaching & Development
- Workforce planning
- Performance Planning
- Retail Analytical & Insights
- Omnichannel Sales Management
- Commercial KPIs Optimization
Accomplishments
Contributed to multiple high-value and bulk customer transactions.
• Successfully closed AED 16,000 sale at Mall of the Emirates Home Department (2020).
• Led Kids Department team and achieved 25% SOB (2024).
• Consistently achieved RFID replenishment targets across Kids, Men’s, and Home departments (2024–2026).
• Successfully achieved stocktake targets in 2025.
• Led Men’s Department team and achieved 14% SOB (Aug 2025 – May 2026).
• Led Home Department team and achieved 12.1% SOB.
• Successfully closed AED 25,000 bulk customer order in Home Department.
• Successfully achieved AED 14,000 sale in Home Department (2026).
• Maintained strong collaboration with Merchandising team to ensure smooth stock flow and product availability.
• Executed successful sales launches and promotional events.
• Recognized for exceptional customer service, leadership, and department management.
• Supported achievement of departmental sales targets through proactive customer engagement.
• Coached and developed team members to improve performance and operational efficiency.
• Managed stock replenishment, inventory control, and operational standards.
• Demonstrated flexibility and commitment during peak trading periods and major sales events.
• Received appreciation from management for dedication, reliability, and performance.
Timeline
Trainee Department Manager
H&M
2025.01 - Current
Department supervisor
H&M
2017.02 - 2024.12
Bachelor of Commerce - Commerce
Pre-University Collage
2012.01 - 2015.06