Ahmed Omar
Dubai
Summary
Seeking a position as System Manager with a reputed organization where my education and experience will have valuable application.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Desktop Engineer
Emirates NBD Bank
08.2023 - Current
- Responsible for verifying infrastructure (PCs, Printers, IP phones, etc.) SD WAN MIGRATION PROJECT.
IT onsite Support
Boehringer Ingelheim
01.2023 - 07.2023
- Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical issues as they arise
- Conduct remote troubleshooting
- Responsible for IT procurement
- Walk customers through installing applications and computer peripherals
- Installing and configuring appropriate software and functions according to specifications
- Maintain records/logs of repairs and fixes and maintenance schedule
- Project Completed: 1- Badge Label tags
- 2- Charity devices.
IT Technical Support
Emirates NBD BANK
09.2022 - 12.2022
- Complete Installation of new CRM for More than 50 branches
- Address user tickets regarding hardware, software, and networking
- Ask targeted questions to diagnose problems
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests.
IT Freelance
06.2021 - 08.2022
call center agent
Dubai Health Authority (DHA)
03.2021 - 06.2021
- Answering phones from patients professionally and responding to customer inquiries and complaints
- Recording details of comments, inquiries, complaints, and actions taken
- Identify and escalate issues to supervisors and resolution team.
End User Support
Teach Mahindra
05.2020 - 11.2020
- Provide Support to Desktops, Laptops, and Printers and smart devices
- Deployment and migration of windows 10
- Coordinate with hardware support teams and ensure replacement/provision
- Ensuring a standard Desktop, Laptop for all users (based on the existing policies of Customer)
- Technical Support & End User Training
- Providing immediate notification to the customer of system outages on critical systems and providing progress updates in accordance with the Procedures Manual
- Networking Troubleshooting
- Win XP, win 7, Win 10 OS, Patch Management, Ghost Re-Imaging tool
- Email Client (MS Outlook, Lotus Notes)
- Systems Audit
- Maintaining IT Assets (Hardware and Software) Inventory, IMAC Process
- Knowledge of Active Directory Services (ADS), Windows 2000/2003/2008 Servers, User creation, and permissions.
Desktop Engineer
KidsMall
04.2017 - 03.2020
- Maintaining the network, troubleshooting, installations, backup and recovery for servers, desktops, and portable devices
- Provide networking/desktop support and perform maintenance tasks for users
- Handle the mall's website with full administration
- Perform daily test of entire software (Intercard System).
IT support
NIIT Technology Institute
11.2014 - 05.2015
- Designs, administrates, and supports systems, networks, and application infrastructure (e.g
- LAN/WAN, firewalls, routers, systems security, global email systems, etc.)
- Advanced monitoring, administrate, troubleshoot, and manage infrastructure-based systems
- Maintaining the network, troubleshooting, installations, backup and recovery for servers, desktops, and portable devices.
Education
Bachelor of Science - Computer And Information Sciences
Waljat College Partnership With BIT Ranchi Institute in India (Oman)
Muscat, Oman01.2014
Skills
- Good knowledge in System Center Operations Manager
- Thorough knowledge in Windows 2012 networking environment
- Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
- Extensive knowledge in Microsoft Windows Platforms (2008, 2012, Exchange Server and Active Directory)
- Configuration and Managing of Servers and Workstations
- In-depth knowledge in Microsoft Windows 2008, 2012 Active Directory
- Extensive knowledge in Computer Hardware, CCTV, and Fiber optic Internet
- Extensive knowledge in Symantec Backup Exec
- Good troubleshooting skills
- Knowledge in ITILv3
Certification
- MCSA (Microsoft Certified System Administrator) in Windows server 2012 MCID: 11413732
- MCSE (Microsoft Certified System Engineer)
- MCPs (Microsoft Certified Professional)
- A+
- N+
- Security+
- Networking Fundamentals
- ITIL v3 certified
Personal Information
- Date of Birth: 10/10/93
- Nationality: Sudanese
- Driving License: Valid UAE Driving License
References
Available upon request
Hobbies and Interests
In my free time, I enjoy learning about new computer and electronics technology via online journals and offline publications.
Timeline
Senior Desktop Engineer
Emirates NBD Bank
08.2023 - Current
IT onsite Support
Boehringer Ingelheim
01.2023 - 07.2023
IT Technical Support
Emirates NBD BANK
09.2022 - 12.2022
IT Freelance
06.2021 - 08.2022
call center agent
Dubai Health Authority (DHA)
03.2021 - 06.2021
End User Support
Teach Mahindra
05.2020 - 11.2020
Desktop Engineer
KidsMall
04.2017 - 03.2020
IT support
NIIT Technology Institute
11.2014 - 05.2015
Bachelor of Science - Computer And Information Sciences
Waljat College Partnership With BIT Ranchi Institute in India (Oman)
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