Ahmed Osama ElQaffas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Automotive Repair Shop and Spare Parts Manager
Al Alamya Autotechnic
05.2022 - 12.2023
- Managed the budget effectively, optimizing spending on necessary components while minimizing waste and excess inventory.
- Trained staff members on proper procedures for handling delicate or expensive components, minimizing breakages and losses during storage or transport.
- Improved communication between departments by developing clear processes for requesting, receiving, and returning spare parts.
- Supervised warehouse operations efficiently, promoting safety protocols and adherence to regulatory guidelines among team members.
- Streamlined the spare parts ordering process for improved efficiency and timely acquisition of critical components.
Customer Service Representative
Orange Egypt
04.2021 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Site Engineer
Talaat Moustafa Group
03.2020 - 04.2021
- Enhanced project efficiency by implementing streamlined processes and innovative construction methodologies.
- Collaborated with architects and designers to develop detailed project plans, ensuring accurate cost estimation and timely completion.
- Reduced waste on site by enforcing proper material handling procedures and inventory management practices.
- Achieved strict safety compliance through regular site inspections, staff training, and adherence to industry best practices.
- Managed subcontractor relationships to ensure timely delivery of services while maintaining high-quality standards.
Education
Bachelor of Engineering - Construction & Building
Arab Academy For Science And Technology
Cairo01.2020
Skills
- Work Supervision
- Construction Planning
- Quality Control
- BIM Modelling
- AutoCAD
- Primavera P6
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Automotive Repair Shop and Spare Parts Manager
Al Alamya Autotechnic
05.2022 - 12.2023
Customer Service Representative
Orange Egypt
04.2021 - 04.2022
Site Engineer
Talaat Moustafa Group
03.2020 - 04.2021
Bachelor of Engineering - Construction & Building
Arab Academy For Science And Technology
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