Ahmed Radi
Abu Dhabi,United Arab Emirates
Summary
An accounting graduate, has experience in customer service, ensuring on a day-to-day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels, seeking an opportunity to obtain a Customer Service Officer job position. Comes with an Accountancy Degree, knowledgeable enough in financial accounting, and improving myself to reach professionalism.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Guest Service Representative and Reservation Agent
Ayla Hotels & Resorts
Al Ain City, United Arab Emirates
12.2022 - Current
- Greeting guests upon arrival and making them feel welcomed
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check-in and checkout
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral
- Processes reservations from the sales office, other hotel departments, and travel agents
- Assigning rooms and taking care of administrative duties
- Knows the credit policy of the hotel and how to code each reservation
- Coordinating with bell service and staff management
- Determines room rates based on the selling tactics of the hotel
- Being a source of information to guests on various matters such as transport and restaurant advice
- Maintains knowledge of upcoming events, local area, and hotel offerings
- Processing meal and beverage requests, Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
- Performs other related duties as assigned
- Checking the availability of accommodation or transportation on the customers' desired travel dates.
- Answered guest calls and resolved queries promptly and politely, Managed over 50 customer calls per day
Customer Service Representative
Bank of Alexandria
Tanta, Egypt
03.2022 - 11.2022
- Greet all guests as they enter your assigned branch
- Open and close saving and checking accounts for customers
- Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
- Auditing transactions for accuracy, including verifying signatures and reviewing account balances Providing information about products and services to customers, such as loans, mortgages, savings plans, checking accounts, credit cards, home equity lines of credit, etc
- Reviewing Account statements and other financial documents to ensure accuracy of entries
- Process wire transfers and issue certified checks
- Performing administrative duties such as maintaining computerized records of accounts or preparing reports on client activity Identify opportunities to promote banking products and refer clients to appropriate managers
- Overcome objections and resistance in a positive.
- Performing cash handling duties, such as processing payments from customers using automated teller machines (ATMs) or hand-held devices
- Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
- Complete telephone banking transactions with clients
- Maintain positive ratings based on customer feedback
- Comply with all applicable laws and regulations
- Uphold the bank's values and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Bachelor's degree in accounting - Accounts
Higher Institute of Computers and Information Technology
Tanta, Egypt 05.2016 - 11.2020
Skills
- Teamwork
- Customer Satisfaction
- Active Listening
- Problem Solver
- Guest reservations
- Fast typing speed
- Group travel
- Service coordination
- Guest experience
- Check-in and -out processes
- Problem-solving
- Communication skills
- Time management
- Public relations
- Customer-focused
- Leadership
Languages
Arabic
English
Personal Information
- Available: Immediate
- Date of birth: 09/12/97
- Nationality: Egyptian
Certification
- Faculty of Commerce, Tanta University, Egypt, Trainee, I attended the PFA "Professional financial Accountant" training course:, Part 1: Computerized Accounting., Part 2: Financial Accountant., Part 3: Financial Analysis., Excellent
- Tax Authority, Egypt, Trainee, I attended a training course in the unified comprehensive tax program.
Timeline
Guest Service Representative and Reservation Agent
Ayla Hotels & Resorts
12.2022 - Current
Customer Service Representative
Bank of Alexandria
03.2022 - 11.2022
Bachelor's degree in accounting - Accounts
Higher Institute of Computers and Information Technology
05.2016 - 11.2020
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