Ahmed Ragab
Dubai,United Arab Emirates
Summary
Experienced hospitality operations leader with a strong background in team management and training. Demonstrates expertise in cash and budget management, effective communication, and problem resolution strategies. Proficient in organizational planning and upselling techniques, with a solid understanding of the Opera system for room allocation and reception tasks. Committed to improving operational efficiency and guest satisfaction while seeking career advancement opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Senior Front Desk Agent
Dusit Thani
Abu Dhabi, United Arab Emirates
2024.03 - 2026.03
- Facilitated guest arrivals and departures by adhering to hotel guidelines.
- Processed online and telephone bookings, maintaining accurate records in Opera PMS.
- Assisted with staff training and compliance to brand standards as senior receptionist.
- Responded promptly to emergency situations, prioritising guest safety.
- Provided valuable recommendations to guests by staying informed about local events and attractions.
- Ensured a clean reception area to foster a welcoming environment.
- Coordinated with housekeeping staff to guarantee timely room preparation for guests.
- Oversaw VIP and group bookings, delivering personalised service and promoting room upgrades to enhance guest experience.
- Supported night manager with night audit reports and revenue balancing, verifying cashier transactions with no discrepancies.
- Ensured adherence to brand standards, SOPs, and night shift procedures while assisting with revenue balancing and upselling efforts.
Front Desk Agent-Rooms Controller
Voco-IHG
Dubai, United Arab Emirates
2022.10 - 2024.03
- Managed check-ins, check-outs, and reservations for 533-room hotel efficiently.
- Greeted guests, outlined room options, and facilitated smooth arrivals and departures.
- Addressed guest requests and concerns promptly, ensuring high satisfaction levels.
- Collaborated with housekeeping to prepare rooms and oversee inventory management.
- Supported VIPs and group bookings while promoting hotel services and collecting guest feedback.
- Handled confidential information discreetly to maintain privacy and trust of guests.
- Updated records regularly for accurate tracking of guest stay details.
Guest Services Agent
Dubai Marine Beach Resort & Spa
Dubai, United Arab Emirates
2021.04 - 2022.09
- Welcomed guests during check-in.
- Liaised with hotel departments to meet guest needs efficiently.
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Gave farewell to guests during checkout.
- Addressed guest complaints and concerns promptly.
- Assisted with group bookings for events and accommodations.
- Responded to guest telephone calls and email inquiries efficiently.
Hospitality & events assistant-Part Time
Atlantis Resort
Dubai, UAE
2020.11 - 2021.04
- Supported event planning for execution of corporate functions.
- Contributed to menu planning to enhance food service at events.
- Assisted guests by addressing requests and queries efficiently.
- Collaborated with team members to organise events seamlessly.
- Processed cash and POS transactions to ensure quick and accurate sales.
- Coordinated with event staff to manage workflow on the day and tackle high-volume tasks.
- Aided catering teams with food running and guest services to achieve team objectives.
Guest Relation Agent
Royal Grand Resort
Sharm El Sheikh, Egypt
2018.08 - 2020.03
- Cultivated partnerships with local businesses and vendors to enhance guest services.
- Supported efforts to secure positive reviews on TripAdvisor and other OTAs through exceptional guest service.
- Collaborated with various departments to ensure a smooth guest experience throughout stays.
- Facilitated room assignments, accommodating special requests and preferences as feasible.
- Addressed guest complaints effectively to ensure satisfaction and retention.
Education
Bachelor - Tourism & Hotels Management
Helwan University
CairoSkills
- Team leadership and management
- Onboarding and training
- Cash and budget management
- Hospitality operations
- Problem resolution strategies
- Effective communication skills
- Organizational planning abilities
- Upselling techniques
- Proficiency in Opera system
- Efficient room allocation
- Reception administration
LANGUAGES
Arabic
English
Russian
Certification
OPERATIONS TRAINER
Timeline
Senior Front Desk Agent
Dusit Thani
2024.03 - 2026.03
Front Desk Agent-Rooms Controller
Voco-IHG
2022.10 - 2024.03
Guest Services Agent
Dubai Marine Beach Resort & Spa
2021.04 - 2022.09
Hospitality & events assistant-Part Time
Atlantis Resort
2020.11 - 2021.04
Guest Relation Agent
Royal Grand Resort
2018.08 - 2020.03
Bachelor - Tourism & Hotels Management
Helwan University