Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
BusinessAnalyst
Ahmed Ramzy

Ahmed Ramzy

Operation Manager
Dubai,Dubai

Summary

Experienced Cabin Inflight Operation Manager with over 12 years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Resourceful operation manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

3
3
Languages
10
10
Certifications
6
6
years of post-secondary education
18
18
years of professional experience

Work History

Cabin Inflight Operation Manager

Emirates Airline
Dubai, Dubai
09.2008 - 10.2020
  • Boosted team productivity and efficiency by leveraging top-notch Customer service and PR abilities.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving related service issues.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with high end customers to understand needs and provide excellent service.
  • Led multinational team in delivery of in flight customer service, resulting in 99.9% satisfaction.

HR Assistant Manager

Sapta Rezki
Jakarta, Jakarta
03.2004 - 05.2008
  • Ran reports to track metrics such as employee turnover, headcount and new hires.
  • Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.

Hr Trainee

Ragab Group
Alex, Alexandria
01.2003 - 12.2003
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Took messages and provided information about company processes, hours and requirements.
  • Created and updated tracking spreadsheets using MS excell.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Improved office efficiency by effectively managing internal communications and correspondence.

HR Trainee

National Bank Egypt
Alexandria, Alexandria
01.2002 - 12.2002
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Drafted copy for documents, social media posts and internal memoranda.
  • Acted as staff member advocate, encouraging and supporting HR personals to identify and resolve conflicts.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Oversaw all HR needs for 110 employee operation across 7 departments.

Education

Bachelor of Commerce - Business Administration And Accounting

Faculty Of Commerce
Alexandria University
09.2000 - 06.2006

Skills

Policy and procedure adherence

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Business Process Improvement

Timeline

Supply Chain Foundations

12-2020

Business Process Improvement

11-2020

Process Improvement Foundations

11-2020

Project Management Professional (PMP)

11-2020

Efficient Time Management

10-2020

Project Management Foundations

10-2020

Operations Management Foundations

10-2020

Performing under Pressure

09-2020

Solving Business Problems

08-2020

Fatigue Risk Management System

07-2014

Cabin Inflight Operation Manager

Emirates Airline
09.2008 - 10.2020

HR Assistant Manager

Sapta Rezki
03.2004 - 05.2008

Hr Trainee

Ragab Group
01.2003 - 12.2003

HR Trainee

National Bank Egypt
01.2002 - 12.2002

Bachelor of Commerce - Business Administration And Accounting

Faculty Of Commerce
09.2000 - 06.2006
Ahmed RamzyOperation Manager