Ahmed Ramzy
Operation Manager
Dubai,Dubai
Summary
Experienced Cabin Inflight Operation Manager with over 12 years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Resourceful operation manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
Languages
10
10
Certifications
6
6
years of post-secondary education
18
18
years of professional experience
Work History
Cabin Inflight Operation Manager
Emirates Airline
Dubai, Dubai
09.2008 - 10.2020
- Boosted team productivity and efficiency by leveraging top-notch Customer service and PR abilities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving related service issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with high end customers to understand needs and provide excellent service.
- Led multinational team in delivery of in flight customer service, resulting in 99.9% satisfaction.
HR Assistant Manager
Sapta Rezki
Jakarta, Jakarta
03.2004 - 05.2008
- Ran reports to track metrics such as employee turnover, headcount and new hires.
- Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Hr Trainee
Ragab Group
Alex, Alexandria
01.2003 - 12.2003
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Took messages and provided information about company processes, hours and requirements.
- Created and updated tracking spreadsheets using MS excell.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Improved office efficiency by effectively managing internal communications and correspondence.
HR Trainee
National Bank Egypt
Alexandria, Alexandria
01.2002 - 12.2002
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Drafted copy for documents, social media posts and internal memoranda.
- Acted as staff member advocate, encouraging and supporting HR personals to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Oversaw all HR needs for 110 employee operation across 7 departments.
Education
Bachelor of Commerce - Business Administration And Accounting
Faculty Of Commerce
Alexandria University 09.2000 - 06.2006
Skills
Policy and procedure adherence
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Business Process Improvement
Timeline
Supply Chain Foundations
12-2020
Business Process Improvement
11-2020
Process Improvement Foundations
11-2020
Project Management Professional (PMP)
11-2020
Efficient Time Management
10-2020
Project Management Foundations
10-2020
Operations Management Foundations
10-2020
Performing under Pressure
09-2020
Solving Business Problems
08-2020
Fatigue Risk Management System
07-2014
Cabin Inflight Operation Manager
Emirates Airline
09.2008 - 10.2020
HR Assistant Manager
Sapta Rezki
03.2004 - 05.2008
Hr Trainee
Ragab Group
01.2003 - 12.2003
HR Trainee
National Bank Egypt
01.2002 - 12.2002
Bachelor of Commerce - Business Administration And Accounting
Faculty Of Commerce
09.2000 - 06.2006
Similar Profiles
Shaik Faiaz HamadShaik Faiaz Hamad
Business Support Coordinator at Emirates AirlineBusiness Support Coordinator at Emirates Airline
Iryna MukomelIryna Mukomel
Cabin Crew Member at Emirates AirlineCabin Crew Member at Emirates Airline
Abdullah A. AlzahraniAbdullah A. Alzahrani
Senior Airports Services Agent at Emirates AirlineSenior Airports Services Agent at Emirates Airline