Ahmed Ramzy
Abu Dhabi
Summary
Dedicated results-driven professional with a track record of successful planning and organizing Retail strategies, Luxury Events and Managing High Net- worth individuals CRM for the past 12 Years. Adapt at managing all aspects of event coordination from concept to post-event evaluation.
Overview
13
13
years of professional experience
Work History
High Jewelry Expert & Senior Client Advisor
Van Cleef and Arpels Abu Dhabi Galleria
08.2020 - Current
- Managerial duties such as opening and closing procedures and reports
- A Member of The regional Watches and High Jewelry board
- Work closely with the Marketing and events department to organize Local and International events
- Built a very strong client portfolio over the years with over 300 high-net worth clients
- Oversee the staff members during the selling ceremony and guide them to follow the brand standards
- Monthly reports related to the competitors figures, events and best selling styles
- Successfully closed a number of high Jewelry and high tickets sales.
Senior Client advisor /acting as Manager on Duty
Louis Vuitton Abu Dhabi Galleria
08.2013 - 08.2020
- Manger duties such as opening and closing procedures and reports
- Daily briefing and staff roaster
- Maison culture training conducted in Paris 2013
- International Internship training in Germany Munich in summer 2015 and 2019
- Participate In International luxury event in Zurich 2019
- Enrich client experience by conducting perfect selling ceremony.
Customer service supervisor
Emaar properties Dubai MALL
01.2012 - 08.2013
- Handling Governments officials, Celebrities and VVIP visits to the premises
- Work Closely with the Events and Protocol Departments to enhance our Guests experience
- Report directly to the Guest service Director with the required reports
- Supervise Mall operations such as communication with tenants, health and safety procedure Maintenance, security and customer service matters
- Handle any guest or tenant complaint in a professional way and providing solutions.
Client relationship officer for Abu Dhabi Government
Etisalat
01.2011 - 01.2012
Education
Bachelor degree in Business and Accounting - Business & Accounting
Monofiya University of Egypt
Cairo Egypt07.2007
Skills
- Negotiation
- Communication
- Presentation
- Events Management
Languages
Arabic (Native Language)
English (Fluent)
Certifications Courses
- People management
- De Beers Diamond Certified
- Health and safety
- Fire safety fundamentals
- Customer service excellence
Timeline
High Jewelry Expert & Senior Client Advisor
Van Cleef and Arpels Abu Dhabi Galleria
08.2020 - Current
Senior Client advisor /acting as Manager on Duty
Louis Vuitton Abu Dhabi Galleria
08.2013 - 08.2020
Customer service supervisor
Emaar properties Dubai MALL
01.2012 - 08.2013
Client relationship officer for Abu Dhabi Government
Etisalat
01.2011 - 01.2012
Bachelor degree in Business and Accounting - Business & Accounting
Monofiya University of Egypt
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