AHMED Rashad

• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Generated new leads and opportunities to maximize revenue.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Maintained contact with customers throughout sales and pre-delivery process.
• Understood customer needs to craft exceptional sales journeys.
• Communicated promotions, offers and new products to increase and maximize sales.
• Conducted follow-up calls with customers for improved relationship management and retention rates.

• Dubai
• Executed marketing and sales strategies to generate and convert qualified leads.
• Updated company website content, adding relevant information to attract and convert highly qualified leads, SEO,
• Manage Amazon, shopify, listing products. Professional
• Manage listings on marketplaces, including setting up new product listings, modifying and updating listings based on trends and competitor analysis, and optimizing listings to generate sales.
• Manage WhatsApp business
• Reach out to potential customer
• Handel and maintain customer relationships
• Achieve sales target
• Reviewed client feedback and implemented changes to improve marketing campaign performance.
• Developed compelling marketing campaigns to boost product awareness.
• Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
• Monitored and reported on competitor activity, analyzing products, performance and sales.

• E. Commerce specialist & Distributions Ooddss.com - Kuwait
• Monitored website and app analytics regularly to gauge consumer behavior trends and adjust strategies accordingly.
  Manage listings on marketplaces, Amazon, shopify store, including setting up new product listings, modifying and updating listings based on trends and competitor analysis, and optimizing listings to generate sales.
  Updated site information to reflect product and service upgrades.
  Implemented effective pricing strategies to drive sales growth.
  Created product descriptions highlighting benefits and increasing, improving SEO.
  Delivered excellent customer service by addressing client concerns promptly and professionally.
  Achieved sales targets with consistent follow-up on leads.
  Delivered post-sales support to verify customer satisfaction and improve business retention.
  Fleet management
  Increase sales volume
  Delivery
  Prepared vehicles for daily activities to ensure smooth operation during day.
  Received consistently positive customer feedback, promoting loyalty and frequent referrals.
  Handled complaints professionally, resolving issues swiftly without escalating them.
  Checked vehicle condition regularly, ensuring safety and reliability on road.
  Verified delivery addresses before departure to avoid unnecessary delay or confusion.
  

• Manage 15 delivery officer and data entries &, sales assistant & receptionist, drivers.

delivery departments

• Retail, tender fleet, export
• Improved PDI section efficiency, resulting in error-free vehicle delivery rate
• Successfully negotiated and met delivery times, exceeding customer expectations
• Received recognition for outstanding performance in fleet and logistics management
• Managed delivery department, including coordination and documentation
• Oversaw Pre-Delivery Inspection (PDI) process for vehicles
• Conducted administrative duties, including document verification and posting details on SAP system
• Ensured timely deliveries, resulting in on-time delivery rate
• Streamlined documentation processes, reducing errors
• Successfully coordinated demo cars, leading to improved customer experiences
• Received recognition for outstanding contributions to PDI section
• Achieved consistent sales targets by effectively matching customer needs with vehicle models
• Enhanced dealership reputation through excellent customer service
• Participated in educational opportunities to stay updated on automotive industry trends
• Maintained high level of customer satisfaction, resulting in positive feedback and repeat business
• Efficiently raised warranty approvals and special parts orders, reducing service times
• Contributed to timely billing and collections from credit customers
• Built strong customer base and contributed to achieving sales targets.
• Selling services contracts
• Warranty extend
• Accessories
• Automotive insurance
• Liaised with other departments for smooth operations and mutual support during peak periods.
• Created contact list

• Achieved consistent sales targets by effectively matching customer needs with vehicle models
• Enhanced dealership reputation through excellent customer service
• Participated in educational opportunities to stay updated on automotive industry trends
• Maintained high level of customer satisfaction, resulting in positive feedback and repeat business
• Efficiently raised warranty approvals and special parts orders, reducing service times
• Contributed to timely billing and collections from credit customers
• Successfully marketed auto loans, increasing sales profits
• Built strong customer base and contributed to achieving sales targets.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

• Improved customer satisfaction by providing insightful automotive advice.
• Managed vehicle repair schedules for efficient workflow.
• Assisted in the diagnosis of vehicle faults, improved accuracy in repairs.
• Greetings and Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
• Able to provide detailed explanation on jobs to be carried out on vehicle.
• Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
• Ability to advise customers on the required vital jobs..
• Selling Value added Services, Service Contracts warranty extended and accessories.
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• Raise Warranty approvals
• Raise special orders for parts not available and follow up and keep customer informed.
• Prepare Invoices on DMS and arrange for Active delivery of vehicles.
• Follow up payments of credit customers and ensure collection within stipulated time.
• Regularly monitor orders raised by me and ensure timely billing.

Conduct post service follow up to ensure customer satisfaction.