Ahmed Saad
Dubai,UAE
Summary
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
12
12
years of professional experience
Work history
Restaurant/Lobby Assistant Manager
Kempinski Hotel, Mall of the Emirates, Dubai
Dubai
2022.11 - 2026.05
- Responsible for restaurant, and in-room dining operations
- Plan, hire, train, oversee, and manage the Team
- OS&E control for FOH and BOH
- Financial oversight, including P&L analysis and cost control
- Handling and resolving customer inquiries and complaints at an escalated level
- Ensuring compliance with Standard Operating Procedures, implementing improved processes as required
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Governed strict compliance with policy and regulations, including Health & Safety and Food Safety
Restaurant Supervisor
Kempinski Hotel, Mall of the Emirates, Dubai
Dubai
2022.06 - 2023.11
- Boosted team sales revenue within nine months through strategic coaching and performance monitoring.
- Enhanced customer satisfaction scores by implementing rigorous service standards and training programmes.
- Reduced inventory costs by applying efficient stock management techniques.
- Achieved high team attendance rates, exceeding company
Restaurant Head waiter
Kempinski Hotel, Mall of the Emirates, Dubai
Dubai
2020.12 - 2022.06
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Cultivated confidence in high-pressure situations, delivering exceptional service.
- Enhanced leadership skills through task delegation and team motivation.
- Maintained attention to detail, guaranteeing accurate orders and timely service.
Restaurant Captain fine dining
Royal Maxim Palace Kempinski
Cairo
2018.01 - 2020.12
- Acquired extensive knowledge of menu offerings, including premium steak cuts and wine pairings.
- Demonstrated fine dining etiquette, enhancing wine service and table manners.
- Maintained exceptional service standards for an outstanding dining experience.
- Trained junior staff to deliver high-quality service consistently.
- Increased wine sales through strategic pairing recommendations.
- Successfully upsold premium steak cuts, boosting average check significantly.
- Led a team of servers, fostering a positive work environment.
- Coordinated table assignments to ensure timely service and address customer requests.
Restaurant Captain
Jaz Little Venice Hotel
Al Ain Alsokhna, Egypt
2016.06 - 2017.07
- Ensured prompt, courteous service, achieving high guest satisfaction and loyalty.
- Led team of servers and hosts/hostesses to cultivate a positive service environment.
- Coordinated table assignments and managed timing to optimise service delivery during peak hours.
Restaurant Assistant Captain
Jaz Belvedere Resort
Sharm Al Shaikh, Egypt
2014.06 - 2016.11
- Led and managed a team of servers and runners to ensure optimal service delivery.
- Coordinated table assignments, enhancing efficiency during peak hours.
- Supported Captain in upholding high service standards and guest satisfaction.
- Addressed guest requests and resolved issues promptly to enhance experience.
- Maintained comprehensive knowledge of menu offerings and wine list.
- Collaborated with servers and kitchen staff for accurate, timely service.
Education
International Postgraduate Diploma - CIPD Level 7
Metropolitan
UKMaster Degree of Business Administration - Hospitality MBA
Lincoln University
MalaysiaSkills
- Coordination and team development
- Stakeholder engagement & negotiation
- Customer service excellence
- Compliance with policies & regulations
- Financial oversight (P&L management)
- Tailoring product/service solutions
- Training & coaching
- Strong leadership & communication
Timeline
Restaurant/Lobby Assistant Manager
Kempinski Hotel, Mall of the Emirates, Dubai
2022.11 - 2026.05
Restaurant Supervisor
Kempinski Hotel, Mall of the Emirates, Dubai
2022.06 - 2023.11
Restaurant Head waiter
Kempinski Hotel, Mall of the Emirates, Dubai
2020.12 - 2022.06
Restaurant Captain fine dining
Royal Maxim Palace Kempinski
2018.01 - 2020.12
Restaurant Captain
Jaz Little Venice Hotel
2016.06 - 2017.07
Restaurant Assistant Captain
Jaz Belvedere Resort
2014.06 - 2016.11
International Postgraduate Diploma - CIPD Level 7
Metropolitan
Master Degree of Business Administration - Hospitality MBA
Lincoln University