Ahmed Saad

• Lead the Arabization project for the Rivoli website across four regions: UAE, Bahrain, Qatar, and Oman.
• Spearhead the product listing and catalog management of luxury watch brands such as Breguet, Blancpain, Glashütte, Jaquet Droz, Montblanc, Omega, Rado, Tissot, and Longines, along with fashion brands like Gucci, Boss, Versace, Calvin Klein, Tommy Hilfiger, and more across four key regions: UAE, Oman, Bahrain, and Qatar.
• Launch and manage new promotional campaigns to drive customer engagement and sales.
• Oversee the product listing process, ensuring accurate and timely updates of new products on the website.
• Collaborate with cross-functional teams to enhance website functionality and user experience.
• Analyze website performance metrics and implement strategies for continuous improvement.
• Coordinate with marketing and design teams to create compelling content and visuals for the website.
• Ensure compliance with regional regulations and cultural nuances in all e-commerce activities.
• Implemented SEO best practices on the e-commerce site for better search engine rankings.
• Performed quality assurance checks prior to launching new features or products.
• Partnered with internal teams to design and implement new pages, assets and web tools.
• Ensure seamless product launches and online merchandising by overseeing product data accuracy, brand alignment, and high-quality visuals.
• Collaborate with cross-functional teams to optimize the website’s product offerings and user experience, contributing to increased engagement and sales for the luxury segment.

• Translate, proofread, and publish product content in Arabic, ensuring the use of culturally neutral language that resonates with diverse Arabic-speaking audiences across the UAE, Oman, Bahrain, and Qatar.

• Develop and implement content strategies aimed at increasing user engagement by researching and refining online media, ensuring relevance, clarity, and appeal to the target audience.

• Conduct thorough fact-checking and ensure the highest standards of spelling, grammar, and syntax in all published outputs to maintain professional and accurate communication.

• Manage the timely cataloging of new products to optimize visibility and drive customer acquisition, ensuring a seamless product introduction to online users.

• Collaborate with the marketing team on bilingual campaigns (Arabic and English), enhancing social media advertisements and digital outreach to boost brand awareness and attract a broader customer base.

• Enhance and optimize website content to improve the customer journey, ensuring an intuitive, user-friendly experience that facilitates product discovery and engagement.

• Efficiently manage and respond to all customer inquiries through CRM systems, ensuring prompt resolution and high service standards across multiple channels, including inbound/outbound calls, web and WhatsApp chats, and emails.
• Proactively identify customer needs and provide tailored solutions to maintain high levels of customer satisfaction, enhancing long-term loyalty and brand trust.
• Compile and present detailed reports to management on refunds, order statuses, and delivery timelines, aligning internal expectations with external marketplace performance and maintaining transparency.
• Coordinate with logistics partners and couriers for both domestic and international shipments, ensuring efficient delivery and resolving any logistical challenges swiftly.
• Collaborate with online merchandisers to manage bulk orders, providing accurate pricing, stock availability, and delivery timing for a seamless customer experience.
• Manage and resolve all customer inquiries and complaints across five diverse e-commerce platforms under the Jashanmal Group (Jashanmal.com, Bally.ae, Delsey.ae, Kipling.co.ae, and Clarksstores.ae), ensuring a consistent and high-quality customer experience. Utilize effective communication and problem-solving skills to address customer concerns promptly, enhancing brand loyalty and customer satisfaction across multiple channels.

• Deliver advanced technical support to customers of Etisalat Telecommunications, resolving complex issues and providing expert guidance to enhance user experience and satisfaction.
• Address a wide range of customer complaints and inquiries, employing effective communication skills and problem-solving strategies to ensure high levels of customer satisfaction and foster loyalty.
• Diagnose and troubleshoot system and network issues, efficiently identifying software faults and implementing effective solutions to restore service functionality and minimize downtime.
• Manage customer issues and complaints in real-time during calls, ensuring swift resolution or appropriate escalation to relevant teams, thereby maintaining service continuity and customer trust.

• Deliver comprehensive solutions for technical issues and sales challenges, ensuring customers receive effective support and guidance to enhance their experience and resolve concerns promptly.
• Advertise and coordinate the launch of new products and services, driving awareness and customer interest through strategic marketing initiatives and proactive engagement.
• Achieve and consistently exceed sales and customer satisfaction targets by effectively promoting the company’s products and subscription offers, leveraging strong product knowledge and customer relationship skills.
• Assist customers in selecting appropriate products and services tailored to their needs, enhancing customer experience and driving sales through personalized recommendations.
• Proactively address and resolve customer complaints and inquiries, employing effective communication techniques to ensure satisfaction and strengthen customer loyalty.