Summary
Overview
Work history
Education
Skills
PROJECT
Languages
Certification
Timeline
Generic
Ahmed Saleh

Ahmed Saleh

Dubai,UAE

Summary

Accomplished IT professional with expertise in networking, technical support, and IT infrastructure development. Proficient in CCNA, MCSA, and Google IT Support certifications, demonstrating strong capabilities in troubleshooting, firewall configuration, and designing networks. Adept at problem solving and customer service with a proven track record in data backup & recovery and IT project management. Committed to delivering clear technical reporting and effective tech solution assessments while pursuing continuous improvement in IT consultation and hardware troubleshooting.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

IT specialist

CONSUMER COOPREATIVE UNION SHARJAH
Sharjah, United Arab Emirates
11.2024 - 07.2025
  • Installed new hardware components for better computing power and efficiency.
  • Collaborated on the creation of mobile applications for increased market reach.
  • Designed a user-friendly website interface to enhance customer experience.
  • Trained staff on new IT systems for improved productivity.

IT Specialist

Albadr Alaraby
01.2022 - 01.2024
  • Repair and install all types of Desktop PC's , NoteBooks
  • Install and configure SoftWare
  • Remove viruses and Spyware
  • Designing and implementing the physical and logical components of the network
  • Ensuring the security of information is crucial in today's digital world
  • Setting up firewalls, encryption protocols, access controls, and other security measures to protect sensitive data and prevent unauthorized access
  • Installation and configuration of surveillance cameras to monitor and record activities in and around the premises
  • Establishing reliable and high-speed network connections, both internally within the organization and externally with the internet and other remote locations

IT Help Desk

Virus Networks
01.2019 - 01.2021
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.

IT Help Desk

Compu Net(Te-Data reseller)
01.2016 - 01.2019
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution

Education

Bachelor of Commerce -

Munofia Univers
01.2015 - 01.2019

Skills

  • Technical support
  • Problem solving
  • Customer service
  • Networking
  • Troubleshooting
  • Designing networks
  • Data backup & recovery
  • IT infrastructure development
  • MS Office 365
  • Firewall configuration
  • Microsoft Outlook
  • Design Network
  • Clear technical reporting
  • Tech solution assessment
  • IT consultation
  • Hardware troubleshooting
  • Sharepoint
  • IT project management

PROJECT

  • Alnajeeb Advocates & Legal Consultants - Dubai
  • MTA Mohamed Allinjawi Advocates & Legal Consultants - Dubai
  • OXA Factor - Dubai
  • Abu Shakra Restaurants (2 branches) - Dubai
  • Abo Ali Restaurant - Dubai
  • Bin Dalmouk Engineering Consultants
  • Signature Engineering Consultants
  • Crown Home Consultants
  • Pioneers of Experts Engineering Consultants

Languages

English
Intermediate
Arabic
Intermediate

Certification

  • CCNA
  • MCSA
  • Google IT Support
  • HCSA-CCTV

Timeline

IT specialist

CONSUMER COOPREATIVE UNION SHARJAH
11.2024 - 07.2025

IT Specialist

Albadr Alaraby
01.2022 - 01.2024

IT Help Desk

Virus Networks
01.2019 - 01.2021

IT Help Desk

Compu Net(Te-Data reseller)
01.2016 - 01.2019

Bachelor of Commerce -

Munofia Univers
01.2015 - 01.2019

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Ahmed Saleh