Ahmed Samy

• Responding to customer inquiries, issues, or complaints via email and chat.
• Providing timely and accurate information to customers.
• Resolving customer problems or directing them to the appropriate department.
• Assisting customers with technical issues through email and chat.
• Troubleshooting problems and providing step-by-step instructions.
• Collaborating with technical teams to resolve complex issues.

• Handled customer inquiries and suggestions courteously and professionally.

• Manage and handle complaints received from all channels, ensuring all complaints are handled within the benchmark timeline and according to relevant guidelines and through proper root cause analysis and execution of preventive measures to eliminate recurrence of problem incidence
• Manage complaints and customer satisfaction through policies and procedures with the aim of providing prompt and quality end-to-end resolution
• Communicate feedback to product owners to units to ensure delivery of quality service at all times to ensure high customer retention as well as providing ideas and suggestions to improve the departments' products and services and to overcome its weaknesses
• Responsible for many tasks assigned to me by my management beside my target like (Quality monitoring, Invalid and repeated complaints validation and Team delegation).

• Analyzing AHT (Average Handling Time) to arrange plans to make it more efficient
• Monitoring calls and calling back the customer to inform him with any missing information
• Design, implement and improve company quality standards
• Analyze data in order to find areas for growth
• Create reports to track progress.

• Manage inbound and outbound call, take ownership of customer issues reported and see problems through to resolution
• Identify and assess customers' needs to achieve satisfaction
• Provide prompt and accurate feedback to customers
• Follow communication procedures, guidelines, and policies.

• Manage inbound and outbound calls for high-value segments
• Take ownership of customer issues reported and see problems through to resolution
• Identify and assess customers' needs to achieve satisfaction
• Provide prompt and accurate feedback to customers
• Follow communication procedures, guidelines, and policies.

• Manage inbound and outbound calls for high-value segments
• (Prestige, VIP)
• Identify and assess customers' needs to achieve satisfaction
• Provide prompt and accurate feedback to customers
• Follow communication procedures, guidelines, and policies
• Responsible for repeat skill to reduce the repeated calls with high priority to achieve customer satisfaction.

• Responding to customer inquiries, issues, or complaints via email and chat
• Providing timely and accurate information to customers
• Resolving customer problems or directing them to the appropriate department
• Assisting customers with technical issues through email and chat
• Troubleshooting problems and providing step-by-step instructions
• Collaborating with technical teams to resolve complex issues.

• Manage inbound and outbound call, take ownership of customer issues reported and see problems through to resolution
• Identify and assess customers' needs to achieve satisfaction
• Provide prompt and accurate feedback to customers
• Follow communication procedures, guidelines, and policies.

• Discussing career and educational goals with students
• Using all possible ways to deliver the information
• Planning and improving strategies in order to forecast the signs and each moment for the market
• Displaying an interest in student development.

• Greet clients and visitors with a positive, helpful attitude
• Assisting clients in finding their way around the office
• Managing, preparing meeting and training rooms
• Answering phones in a professional manner, and routing calls as necessary
• Scheduling appointments.