Ahmed Samy
Dubai,UAE
Summary
Dynamic and results-oriented professional with extensive experience in sales and client relationship management. Proven track record of driving revenue growth and building strong, lasting relationships with clients across diverse industries. Skilled in identifying client needs, developing tailored solutions, and delivering exceptional service to enhance customer satisfaction and loyalty. Adept at leveraging strategic planning and negotiation skills to achieve business objectives and exceed sales targets. Committed to fostering collaborative partnerships and delivering value to clients while contributing to organizational success.
Overview
22
22
years of professional experience
2003
2003
years of post-secondary education
Work history
Vice President (Client Management)
Marsh Emirates Insurance Brokerage LLC
Abu Dhabi
10.2024 - 07.2025
- Help management to achieve set revenue targets, monitor loss ratio, claims utilization; advice management as needed.
- In-charge of overall Insurance management processes and ensuring compliance with laws, policies, and regulations.
- Review of existing policies to cover the gap in coverage.
- Review and check premiums computed by insurers.
- Training and guiding team members; ensuring that the best customer service is delivered by the department.
- Provide management with reports and presentations such as analytical reports, Monthly activities etc. if needed.
- Ongoing commitment to education and learning
Assistant Vice President (Client Management)
Marsh Emirates Insurance Brokerage LLC
Abu Dhabi
11.2023 - 09.2024
- In-charge of overall Insurance management processes and ensuring compliance with laws, policies, and regulations.
- Help management to achieve set revenue targets, monitor loss ratio, claims utilization; advice management as needed.
- Review of existing policies to cover the gap in coverage.
- Review and check premiums computed by insurers.
- Training and guiding team members; ensuring that best customer service is delivered by the department.
Senior Manager, Business Development
WTW Co. LLC - Insurance Broker
Abu Dhabi
03.2019 - 11.2022
- In-charge of overall Insurance management processes and ensuring compliance with laws, policies, and regulations.
- Assist management to achieve set revenue targets, monitor loss ratio, claims utilization; advice management as needed.
- Identify and analyze all sources of loss potential to provide insurance coverage of all company’s assets and third part liability.
- Review of existing policies to cover the gap in coverage.
- Review and check premiums computed by insurers.
- Training and guiding team members; ensuring that best customer service is delivered by the department.
- Provide senior management with reports and presentations such as analytical reports, Monthly activities …. etc.
Senior Business Development Manager & Client Management
National Health Insurance Company -DAMAN
Abu Dhabi
06.2012 - 02.2019
- Prospecting, generating new Leads, cold calling, scheduling meetings with prospective clients.
- Conducting Corporate Presentations at business meetings about our Company, products & services to prospective clients.
- Building strong relationships with customers by keeping in regular contact with important companies.
- Consulting with Authorization, Networks, Customer Service, Production & Finance departments for any related issues pertaining to portfolio of clients handled by the HIS.
- Completing weekly activity reports & weekly planners.
- Complete any other business tasks assigned by the supervisors & management.
- Escalate any critical issues to the supervisors / management for timely intervention & resolution of the same.
- Achieve monthly sales targets assigned for both new business & renewals.
Claims & Reconciliation Supervisor
National Health Insurance Company – DAMAN
Abu Dhabi
12.2009 - 05.2012
- Managing overall functioning and daily operations of Health Claims submission / Resubmission, ensuring compliance with the laws, policies, and regulations facilitating structured support in all areas.
- Supervise claims management processes and settlement of services under direct billing to healthcare providers, ensuring compliance with laws, policies, and regulations.
- Audit, examine and approve claims by healthcare providers ensuring settlements are made in accordance with the agreed protocols.
- Comprehensive knowledge of coding standards & claims adjudication rules.
- Assess risk in the process of insurance claims management and recommend solutions accordingly.
- Develop programs and process flows for claims management team to ensure goals and objectives are properly defined and clearly established.
- Ensure claims submission in accordance with insurance policies and procedures; targeting reduced rejections and high recovery rates as set by the Management.
- Update insurance policies, benefits and exclusions determining the extent of insurance medical coverage.
- Deliver year-on-year efficiency improvements within own area of responsibility and actively support organization-wide approaches relating to efficiency and cost savings.
- Monitors aged accounts and verifies appropriate settlement procedures are in place.
- Collaborate with the Medical Investigation Unit and Authorization department to ensure accuracy of claims.
Senior Network Supervisor
National Health Insurance Company – DAMAN
Abu Dhabi
05.2006 - 11.2009
- Built and lead a Network Team capable of developing and maintaining an integrated Network of Public and Private Healthcare providers.
- Ensure claims are valid and settlements are made according to the company’s policy.
- Established and lead the 'First UAE Insurance Committee'.
- Consult and/or audit doctors on insurance claims and related matters.
- Fosters working relationship with various third parties, including claimants, other insurance companies.
- Investigates losses through consultation with appraisers and third-party adjusters, including obtaining statements from insureds, witnesses and police in determining liability.
- Provides timely and effective communication of decisions to claimants.
- Develop insurance policies that govern claims settlement.
- Define client business needs; determine solutions and develop action plans for client review and acceptance.
- Provided the stimulation and resources to all team members so that skills and talents are continually developed.
Marketing Executive
Alfa Scan Group
Cairo
10.2003 - 09.2005
- Developing long-term marketing plans and strategies to increase occupancy rates by attracting potential clients.
- Establish schedules and methods for providing marketing, communications and promotion of hospital programs through conducting marketing campaigns, developing advertising opportunities, which can involve placing adverts in national, regional and specialist publications.
- Find resource needs; review needs with appropriate management staff; allocate resources accordingly.
- Prepare analytical and statistical reports on marketing and participation data from marketing programs.
Education
Bachelor’s degree - Geo Chemistry
Science College – Menoufia University
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Leadership
- Public Relations
- Quality Assurance
- Upselling
- Team building
- Multilingual
- Marketing
Custom
Bachelor’s, Geo Chemistry, 03/01/03, Science College – Menoufia University, Menoufia, Egypt, 19+ years, Knowledge of insurance-related laws & regulations, Solid investigative skills, Proven negotiation, analytical, problem solving and organizational skills
Languages
English
Fluent
Arabic
Native
Timeline
Vice President (Client Management)
Marsh Emirates Insurance Brokerage LLC
10.2024 - 07.2025
Assistant Vice President (Client Management)
Marsh Emirates Insurance Brokerage LLC
11.2023 - 09.2024
Senior Manager, Business Development
WTW Co. LLC - Insurance Broker
03.2019 - 11.2022
Senior Business Development Manager & Client Management
National Health Insurance Company -DAMAN
06.2012 - 02.2019
Claims & Reconciliation Supervisor
National Health Insurance Company – DAMAN
12.2009 - 05.2012
Senior Network Supervisor
National Health Insurance Company – DAMAN
05.2006 - 11.2009
Marketing Executive
Alfa Scan Group
10.2003 - 09.2005
Bachelor’s degree - Geo Chemistry
Science College – Menoufia University
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