Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahmed Sanad

Dubai

Summary

Dedicated and results-oriented professional with a proven track record in customer support and sales. Oferinga unique blend of customer-centric expertise and persuasive sales skills to deliver exceptional service whiledriving revenue growth. Adept at building rapport with customers, understanding their needs, and providingtailored solutions. Seeking an opportunity to leverage my passion for assisting customers and driving salessuccess in a dynamic and collaborative environment .

Overview

9
9
years of professional experience

Work History

Retail Sales Executive

Du Telecommunications
11.2023 - Current
  • Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
  • Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
  • Improved store layout for enhanced customer experience and ease of navigation.

Retail Sales Executive

Etisalat Egypt
01.2018 - 08.2023
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.

Customer Service Representative

Vodafone Egypt
01.2016 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Faculty Of Law -

Ain Shams University
Cairo,Egypt
08.2016

Skills

  • Brand representation
  • Cash handling proficiency
  • Task delegation
  • Merchandise display
  • Store layout optimization
  • Customer engagement
  • Store operations
  • Social media marketing
  • Sales target achievement

Languages

English
Advanced (C1)

Timeline

Retail Sales Executive

Du Telecommunications
11.2023 - Current

Retail Sales Executive

Etisalat Egypt
01.2018 - 08.2023

Customer Service Representative

Vodafone Egypt
01.2016 - 12.2017

Faculty Of Law -

Ain Shams University

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Ahmed Sanad