Ahmed Sanad
Front Office Manager
Sharjah
Summary
Dynamic and results-driven Front Office Manager with over 15 years of progressive experience in hospitality and guest service management. Demonstrated success in leading front desk operations, elevating guest experiences, and developing high-performing teams. Proficient in Opera PMS, Opera Cloud, and Microsoft Office Suite. Skilled at optimizing operational workflows, increasing guest satisfaction scores, and aligning front office performance with overall business objectives. Committed to delivering excellence and driving continuous improvements in hospitality operations.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Front Office Manager
Coral Beach Resort Sharjah
02.2022 - 01.2025
- Directed all front office operations, ensuring seamless and guest-centric service delivery.
- Managed and trained a team of front office staff, fostering a culture of excellence.
- Handled guest feedback and complaints promptly and professionally.
- Developed strategies to boost customer satisfaction and operational efficiency.
- Generated regular reports on occupancy, revenue, and guest feedback.
- Ensured compliance with brand standards and hotel policies.
Assistant Front Office Manager
Coral Beach Resort Sharjah
07.2020 - 01.2022
- Supported the Front Office Manager in daily operations and staff supervision.
- Monitored front desk processes for smooth guest check-in/check-out.
- Mentored new staff and organized ongoing training.
- Collaborated with revenue management to optimize occupancy and rates.
- Maintained coordination with all departments for an enhanced guest experience.
Front Office Duty Manager
Coral Beach Resort Sharjah
05.2018 - 06.2020
- Oversaw day-to-day front office tasks, reservations, and billing operations.
- Resolved guest concerns to ensure a positive experience.
- Assisted in performance evaluations and scheduling.
- Ensured financial accuracy in transactions and front office records.
Front Office Supervisor
Bahi Ajman Palace
02.2017 - 04.2018
- Led the front desk team, ensuring high standards in guest service.
- Trained front office staff in hospitality procedures.
- Addressed and resolved escalated guest concerns.
- Assisted with occupancy reporting and reservations.
Chief Concierge
Bahi Ajman Palace
02.2015 - 01.2017
- Managed concierge operations and team performance.
- Provided guests with assistance on attractions, transportation, and services.
- Coordinated guest requests, reservations, and VIP services.
Front Office Receptionist
Coral Beach Resort Sharjah
08.2013 - 01.2015
- Greeted guests and handled all check-in/check-out procedures.
- Answered guest inquiries and managed room assignments.
- Collaborated with housekeeping for room readiness.
Bellboy
Coral Beach Resort Sharjah
01.2012 - 07.2013
- Assisted guests with luggage and room directions.
- Delivered messages and packages.
- Maintained the lobby area and supported the front desk team.
Steward
Coral Beach Resort Sharjah
10.2009 - 12.2011
- Ensured cleanliness and sanitation of kitchen equipment and dining areas.
- Supported kitchen staff with light food prep and dishwashing.
- Complied with HACCP standards and hotel hygiene procedures.
Education
High School Diploma -
Industrial Secondary School, Decoration
Egypt 04.2001 -
Skills
Exceptional Customer Service
Certifications And Awards
- Hospitality's Best - Most Popular Front Office Leaders List in the Middle East.
- Certified Innovation Strategist (CINS) – SCTDA
- Digital Transformation in Tourism & Hospitality – SCTDA
- Best Team Player – Certificates of Appreciation (2013, 2015, 2017, 2018)
Timeline
Front Office Manager
Coral Beach Resort Sharjah
02.2022 - 01.2025
Assistant Front Office Manager
Coral Beach Resort Sharjah
07.2020 - 01.2022
Front Office Duty Manager
Coral Beach Resort Sharjah
05.2018 - 06.2020
Front Office Supervisor
Bahi Ajman Palace
02.2017 - 04.2018
Chief Concierge
Bahi Ajman Palace
02.2015 - 01.2017
Front Office Receptionist
Coral Beach Resort Sharjah
08.2013 - 01.2015
Bellboy
Coral Beach Resort Sharjah
01.2012 - 07.2013
Steward
Coral Beach Resort Sharjah
10.2009 - 12.2011
High School Diploma -
Industrial Secondary School, Decoration
04.2001 -
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