Hi, I’m
Ahmed Seddik
Dubai,United Arab Emirates
Summary
Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs. Directing to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
years of professional experience
Work History
Rivoli EyezoneAbu Dhabi, United Arab Emirates
Retail Store in Charge
09.2021 - Current
Job overview
- Ensure sales targets are achieved by driving sales and services, store operations and product management through the team
- Provide feedback on the financial performance of the store, taking the necessary action where applicable
- Organize and lead team meetings on a daily, weekly, monthly and yearly basis for all important matters related to sales, stock, service, performance, maintenance, audit, IT and commerciality
- Monitor each team member's assignment and responsibilities in line with the focus areas using KPI's such as
- ATV, IPC and conversion rates
- Meet sales goals by training, motivating, mentoring and providing frequent feedback to team members
- Plan any upcoming sale and promotional activity and ensures availability of stock, permit, layout and manpower in line with the store requirement and sales targets
- Ensure high levels of customers satisfaction through excellent customer service in line with the brand DNA, standards and guidelines
- Monitor staff scheduling and zoning to ensure sales are maximized
- Drive ‘Service, add on sales, IPC, ATV' through effective coaching
- Communicates stock replenishment needs to Operations Manager, Distribution and Buying departments
- Approached browsing customers to initiate conversations to determine buying preferences
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
SUNGLASS TIME Dubai, United Arab Emirates
Retail Store Manager
08.2015 - 08.2019
Job overview
- Responsible for three shops in (DUBAI MALL)
- Advise clients across the brand and all product categories
- Engage with clients to develop long-term relationships
- Managed store organization, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Promoted business strategy by implementing improvements based on guest feedback
- Performed nightly store and team performance audits
- Submitted reports to senior management to aid in business decision-making and planning
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Insurance, METLIFEAlexandria, Egypt
Specialist
09.2013 - 01.2015
Job overview
- Followed up on denials, late payments, extensions and other special circumstances
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Approached potential clients by using direct marketing mailings and phone contacts
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Communicated effectively with members of operations, finance and clinical departments
- Coordinated with contracting department to resolve payer issues.
GLOBAL TRADECOMPANYAlexandria, Egypt
Sales Representative
05.2010 - 07.2013
Job overview
- Work to increase the number of customers and train the team on the outside sales tactics
- Staying aware of market trends and competitors' activity and analyzing
- Generate monthly reports on current client database, newly admitted clients, personal shoppers
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Education
Alexandria University
Bachelor's Degree from Business Administration
2013
Skills
- Strong interpersonal and communication skills
- Able to stand for extended periods of time
- Understanding of front desk operations
- Good time management skills
- Computer Literate to use Microsoft Office (Word, Excel, Power Point}
- In-depth knowledge of administrative and clerical protocols
- Knowledge of customer service practices
- Ability to work effectively in a team setting
- Able to motivate team members to greater success
- Digital file organization
- Scheduling knowledge
- Merchandising
- Online sales
- Stock management
- Visual Merchandising
- Retail operations
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Additional Information
- . Visa status: , Residence visa
Languages
English
Advanced
Arabic
Native
Timeline
Retail Store in Charge
Rivoli Eyezone
09.2021 - Current
Retail Store Manager
SUNGLASS TIME
08.2015 - 08.2019
Specialist
Insurance, METLIFE
09.2013 - 01.2015
Sales Representative
GLOBAL TRADECOMPANY
05.2010 - 07.2013
Alexandria University
Bachelor's Degree from Business Administration
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