Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
AHMED SHALABY

AHMED SHALABY

Retail Sales Manager
Dubai

Summary

Certified retail management expert determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions with proven excellence in formulating & implementing various initiatives for achieving corporate strategic goals, targeting to express potential in a challenging retail management role with an esteemed organization.


Core Competencies:

Retail Sale, Operations Management, Consumer Demographics & Lifestyle Analysis, Trading Area Analysis, Strategic Planning, Merchandise Management & Pricing Promotional Strategy, Budgeting/P&L, Cost Reduction, Store Start-Up/Renovation, Inventory Management, Business Development, Team Management & Leadership, Store Operations, Relationship Management, Client Leadership, Emergency Plans & Procedures.


Profile Summary:

- CRME Certified Retail Management Expert with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted retail stores with complex dependencies.

- Prestigious experience of 6+ years in Retail Management with expertise in overcoming complex business challenges and making high stake decisions using experience-backed judgment and work ethics.

- Experience in Sales/ Business Development/ Retail Business Operations & achieving operational goals including turnaround management while delivering results in growth, revenue & market share.

- Showcased excellence in leading profit-generating operations through store pricing & promotions, focusing on continuous product turnover & tracking competitor activities in regards with price & demand.

- Possess advanced customer relationship management & communications expertise to promptly establish efficiency, resolve problems, and optimize productivity.

- Extensive Experience of liaising with high net worth clients such as VVIPs, Sheikhs and Notables profiles, communicated fluently and resolved various queries and disseminating complex information in a lucid manner.

- Experience in developing a high-end retail strategy mix including location, operating procedures, goods/services offered, pricing tactics, and promotion methods and instilling proactive approach within the organization as well as stakeholders.

- Showcased excellence in studying different marketing methods and determining target market approach (mass/concentrated/differentiated marketing) with in-depth understanding of the domain of direct marketing strategy, database retailing & emerging trends.

- Unique blend of visionary leadership accompanied with in-depth understanding of different retailer relationships (customer/channel relationships) in coordinating & leading variety of people and projects with skills to contribute to strategic plans achievement.

- Oriented professional with excellent people management skills and capability to manage change & conflict, with high reporting skills; directed all sales and training related reports to higher management.

- Led all HSE programs and processes, prepare and build consensus annual plans for facility/function wide HSE initiatives, enable execution of HSE plan and adherence to all internal & external standards.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
16
16
Certificates
2
2
Languages

Work History

Retail Sales Manager

Etisalat
Dubai
08.2017 - Current
  • Key Result Areas:
  • Drove retail sales by formulating the business plan encompassing sales, revenue and expense control.
  • Boosting sales performance, drive profits & perform sales forecasting, apportioning targets across teams, implement efficient selling techniques and review business performance in line with budgetary control.
  • Managing operation workflow, improving retail business turnover and ensure maximum profit is generated.
  • Mentoring retail team members and ensuring exceptional customer experience is maintained.
  • Attaining high level of customer service, perform analysis of customer database complaints and ensure all complaints are resolved.
  • Building long-term relationships with key clients and addressing customer concerns and complaints and working with account managers or leadership to resolve them.
  • Create plans to address client’s business needs and advise clients on creating profitable processes.
  • Study competition to find new ways to retain customers and ensure both the company and clients adhere to contract terms.
  • Adhering to applicable (Local and global) laws, regulations, and codes of practice.
  • Coaching and inspiring team, conduct employee initiative program, drive team development and growth in order to achieve the appropriate performance management and significantly increasing customer satisfaction ratings.
  • Emerging as a link between subordinates and upper management by appraising team, solving staff issues and monitoring employee productivity, behavior and adherence through direct reporting.
  • Checking inventory by timely forecast of stock and handle transfers and takeovers in order to ensure the smooth operations and efficiently maintaining the visual merchandising of the store through general housekeeping and planograms.
  • Adhering to health and safety measures in the store, initiating corrective and preventive actions and ensure security guidelines for all products are followed through all parts in the sales process.
  • Analyzing, performing and updating shop risk assessment tool and coming out with proposals for corrective and preventive actions.
  • Developing health and safety policy for the business and executing appropriate and reasonable action to manage possible risks at workplace.
  • Ensuring adequate workplace facilities for staff welfare.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Managed accounts to retain existing relationships and grow share of business.

EHS Manager

GSK Pharmaceuticals
Cairo
11.2016 - 05.2017
  • Key Result Areas:
  • Spearheaded the Head of Facilities Management to update, communicate HSE policies and procedures to improve the health and safety performance at GSK.
  • Liaised with departments' heads to identify major risk areas & set out corrective/preventive actions and to communicate with all employees through regular training sessions and toolboxes.
  • Adhered to safety of staff and contractors through a robust system of safe work procedures by creating and updating all methods of statement and risk assessment for construction work.
  • Presented HSE expertise for the facility/function for all new projects and change management activities.
  • Ensured training and coaching are taking place to drive a safety-perfect culture and to ensure safety standards and awareness are well understood throughout the plant organization.
  • Planned periodic HSE audits for contractors, manufacturing and logistics areas and waste disposal activities to ensure compliance with.
  • GSK policies and procedures, best management practices and legal requirements.
  • Organized monthly site survey for all production, warehouse, and engineering facilities to ensure GSK health and safety standard requirements are fully achieved and maintained at all times.
  • Ensured updating of registers on lost time injuries, accidents & near misses to be reviewed during daily site head and HOD’s meeting.
  • Formulated crisis management strategy with Head of Departments and external stakeholders to ensure GSK standards are maintained.
  • Assessed construction phase plans for new extensions by carrying out H&S inspections ensuring adequate risk assessments and method statements are reviewed and approved prior to construction works commencing.

Health & Safety Manager

Intercontinental Cairo City Stars
Cairo
08.2014 - 11.2016
  • Key Result Areas:
  • Conducted on-going review of crisis management strategy with Head of Facilities Management and external stakeholders to ensure IHG brand safety standards are maintained.
  • Liaised with relevant departments to facilitate safe & successful large events.
  • Implemented emergency plans by conducting regular drills according to different scenarios to ensure emergency response is effective and employees are well prepared at all times.
  • Imparted training hotel employees including management team on fire prevention using fire equipment by conducting and leading regular drills according to different emergency scenarios.
  • Imparted on-job training programs including employee induction and formulating appropriate teaching methods to effectively deliver the knowledge in the simplest way.
  • Analyzed scope of work for maintenance and recommended safety precautions/procedures including the enforcement of the application of lock out/tag out.
  • Generate daily, weekly and monthly reports pertaining to HSE and report to higher management during monthly HSE meetings and comes out with corrective and preventive actions.
  • Developed culture of continuous improvement through an engagement program to improve health and safety performance of all employees and facilities across the hotel.
  • Encouraged an "open door" policy that led my team members to win employee of the month awards and the first ever "2015 Employee of the Year".
  • Led vendor contract bidding & negotiated service agreements with vendors & suppliers for all fire systems projects & repairs.
  • Liaised with government & regulatory authorities to understand key regulations and ensure full compliance with all applicable local and international standards, laws, and legislation.
  • Agility in responding to emergencies and critical situations and provide assistance through 24/7 duty phone by coordinating with the on- shift safety team to provide immediate response and action.

EHS Section Head

Global Pharmaceutical Group
Giza
06.2011 - 07.2014
  • Executed major EHS audits for Toll-manufacturing from four major companies.
  • Established and updated site risk assessment and came up with proposals for corrective and preventive actions for all site activities including waste management.
  • Created annual training plan, prepared training materials, conducted training for all departments and monitored EHS review to ensure all employees are well trained.
  • Evaluated the effectiveness of training and reported the progress of employees through an effective training evaluation program covering all departments.
  • Conducted surveillance audits for OHSAS 18001 & ISO 14001 integrated management system.

Education

Bachelor of Science - Chemistry

Ain Shams University
Cairo, Egypt
09.2000 - 06.2004

Skills

Leadership skills

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Accomplishments

  • Streamlined the store and managed it under 9% of the annual budget limit.
  • Boosted the store's sales profit from; AED 840K to AED 1.7M within 12 months in 2019 & AED 1.3M to AED 1.8M within 5 months in 2020.
  • Bagged reduced shrink results from 2.1% to 0.2% within one year and boosted the sales growth by 13% over 2018 and 27% over 2019.
  • Bagged Flagship Award for the highest POS in terms of sales and quality performance across the group during Q3 & Q4/2019.
  • Received the Flagship Award for the highest POS across the zone in Top 2-Box customer satisfaction during Q3/2020, Q4/2020, Q2/2021, Q1/2022 & Q4/2022.
  • Emerged as Top 10 store managers across UAE in Etisalat global SM/DM 2019 development program.
  • Successfully led and participated in the opening/start-up of a new Digital Store in July/2020.
  • Winner store across the group in the term of sales for Q4/2020, Q1/2021, Q2/2021, Q4/2021 & Q3/2022.
  • Successfully led and passed 2015 & 2016 corporate Fire/Life safety audit with a "100% score" by focusing on strategic planning & risk elimination through regular inspection & meetings.
  • Loss Prevention: Boosted the HSE related hazard/gap identification & reporting by 70% through regular inspections on all assigned hotel buildings and units to drive the achievement of a 55% reduction in preventable incidents by assigning appropriate action plans and implementing corrective and preventive measures to prevent loss of health, life and assets.
  • Led accidents investigation within the organization setting out corrective actions and effectively drove incident reduction by 65% during 2014.
  • Implemented a waste disposal management system for hazardous waste materials and led proposal for crushing system for all hazardous glassware and deployed a crushing equipment.
  • Implemented a risk-based safety program that reduced unsafe behaviors by 45% over 9 months.
  • Created a culture of continuous improvement through an engagement program to improve HSE performance across the hotel group in 2015.
  • Reviewed & updated site risk-based emergency response plan with the use of risk analysis as an input.
  • Participated in updating the site environmental risk assessment led by EHS Regional director.
  • Successfully participated in the corporate HSE annual audits and insurance site survey.

Certification

Certified Retail Management Expert, AIBMC

Timeline

Certified Retail Management Expert, AIBMC

01-2023

Emotional Intelligence Program

06-2022

Cultural Intelligence Program

06-2022

MATCH Expert Program

02-2022

Sales Manager Pack 1.0 & 2.0

11-2021

Apple Continuous Development

08-2021

Change Management Program

06-2021

Conflict Management Program

06-2021

Leadership Management, PRO Training

04-2021

Program One-To-One Certification

02-2020

Program Anti-Bribery & Anti-Corruption

01-2020

MATCH Advance Program

01-2020

Positive Mindset Program

04-2019

Program Be Fast-Learn, Fast-Agent

12-2018

Program My Actions, My Success-Agent

12-2018

Program Be Genuinely, Curious-Agent

11-2018

Retail Sales Manager

Etisalat
08.2017 - Current

EHS Manager

GSK Pharmaceuticals
11.2016 - 05.2017

Health & Safety Manager

Intercontinental Cairo City Stars
08.2014 - 11.2016

EHS Section Head

Global Pharmaceutical Group
06.2011 - 07.2014

Bachelor of Science - Chemistry

Ain Shams University
09.2000 - 06.2004

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AHMED SHALABYRetail Sales Manager