Ahmed Shams
Abu Dhabi,UAE
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Al Fardan Jewellery LLC
Abu Dhabi, UAE
01.2023 - Current
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed 15+ staff members, maintaining high-performing business operations.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Analysed financial data to track and achieve budget targets.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Increased department profitability by reducing operations costs.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
Flagship Boutiques Manager
Damas Jewellery LLC
Abu Dhabi, UAE
05.2014 - 12.2022
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Challenged and inspired team members to achieve business results.
- Understood what drives overall business success and prioritised and delivered quality results.
- Assisted in recruiting, hiring and onboarding store staff.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Education
Executive MBA - Marketing
SWISS BUSINESS SCHOOL
Abu Dhabi 05.2022 -
Certificate - Gemstones
Geological institute of America - GIA
Abu Dhabi 03.2016 - 04.2016
Bachelor of Science - Chemistry
Faculty of Science - Alexandria University
Alexandria 09.2008 - 06.2012
Skills
- Inventory control
- Process improvement strategies
- Financial and cash flow analyses
- Cost reduction and containment
- Business process re-engineering
- Communication improvements
- Warehouse operations
- Contract management
- Quality compliance procedures
- Policies and procedures implementation
- Productivity improvement specialist
Languages
Arabic
Native
English
Fluent
French
Beginner
Timeline
Operations Manager
Al Fardan Jewellery LLC
01.2023 - Current
Executive MBA - Marketing
SWISS BUSINESS SCHOOL
05.2022 -
Certificate - Gemstones
Geological institute of America - GIA
03.2016 - 04.2016
Flagship Boutiques Manager
Damas Jewellery LLC
05.2014 - 12.2022
Bachelor of Science - Chemistry
Faculty of Science - Alexandria University
09.2008 - 06.2012
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