Ahmed Shawky
Front Desk Supervisor & Acting Duty Manager
Abu Dhabi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Desk Supervisor & Acting Duty Manager
Beach Rotana Hotel
Abu Dhabi
11.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established time frames.
- On-boarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Managed administration works including team members’ roster and tasks assignments.
- Managed to make team members participate in the daily briefing and exchange the new updates within the company, share the daily achievements and challenges.
- Night in charge for operation team, monitoring situations of common areas such security, cleaning, and customer service, attend in person to emergency cases and report to front office manager.
Reservations & Groups Supervisor
JA Resorts & Hotels
Dubai
03.2017 - 11.2020
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained awareness of types of rooms available in different resort locations.
- Generated and reported performance metrics to management to inform decision-making.
Reservation & Groups Supervisor
Mövenpick Hotels & Resorts
Dubai
04.2015 - 03.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Blocked tentative and definite groups in reservations system.
- Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
Group Coordinator
Radisson BLU Cairo , Heliopolis
Cairo
02.2014 - 02.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided customers with information about availability and pricing.
Education
Bachelor of Tourism Studies - Hotels And Tourism
Minufiya University
El-Sadat City- Menofia-Egypt 09.2007 - 06.2011
No Degree - Italian Language
Don Bosco Technical Institute
Egypt 04.2001 -
Skills
Check-in and check-out procedures
VIP guest relations
Training and mentoring
Problem-solving skills
Cash Handling
Team Building
Complaint management
Inventory oversight
Hospitality service expertise
Guest services
Administrative support
Credit and cash payments
Sales expertise
Job inspections
Employee performance evaluations
Timeline
Front Desk Supervisor & Acting Duty Manager
Beach Rotana Hotel
11.2021 - Current
Reservations & Groups Supervisor
JA Resorts & Hotels
03.2017 - 11.2020
Reservation & Groups Supervisor
Mövenpick Hotels & Resorts
04.2015 - 03.2017
Group Coordinator
Radisson BLU Cairo , Heliopolis
02.2014 - 02.2015
Bachelor of Tourism Studies - Hotels And Tourism
Minufiya University
09.2007 - 06.2011
No Degree - Italian Language
Don Bosco Technical Institute
04.2001 -