Ahmed Shawky
Front Desk Supervisor & Acting Duty Manager
Abu Dhabi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Desk Supervisor & Acting Duty Manager
Beach Rotana Hotel
Abu Dhabi
11.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established time frames.
- On-boarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Managed administration works including team members’ roster and tasks assignments.
- Managed to make team members participate in the daily briefing and exchange the new updates within the company, share the daily achievements and challenges.
- Night in charge for operation team, monitoring situations of common areas such security, cleaning, and customer service, attend in person to emergency cases and report to front office manager.
Reservations & Groups Supervisor
JA Resorts & Hotels
Dubai
03.2017 - 11.2020
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained awareness of types of rooms available in different resort locations.
- Generated and reported performance metrics to management to inform decision-making.
Reservation & Groups Supervisor
Mövenpick Hotels & Resorts
Dubai
04.2015 - 03.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Blocked tentative and definite groups in reservations system.
- Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
Group Coordinator
Radisson BLU Cairo , Heliopolis
Cairo
02.2014 - 02.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided customers with information about availability and pricing.
Education
Bachelor of Tourism Studies - Hotels And Tourism
Minufiya University
El-Sadat City- Menofia-Egypt 09.2007 - 06.2011
No Degree - Italian Language
Don Bosco Technical Institute
Egypt 04.2001 -
Skills
Check-in and check-out procedures
Timeline
Front Desk Supervisor & Acting Duty Manager
Beach Rotana Hotel
11.2021 - Current
Reservations & Groups Supervisor
JA Resorts & Hotels
03.2017 - 11.2020
Reservation & Groups Supervisor
Mövenpick Hotels & Resorts
04.2015 - 03.2017
Group Coordinator
Radisson BLU Cairo , Heliopolis
02.2014 - 02.2015
Bachelor of Tourism Studies - Hotels And Tourism
Minufiya University
09.2007 - 06.2011
No Degree - Italian Language
Don Bosco Technical Institute
04.2001 -
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