Ahmed Sobhy
Banking And Finance
Cairo
Summary
in which myBanking & financeSeeking a challenging career position in a reputable organization in the field of educational background and financial experience . An experienced financial professional with a successful career in investment and risk management for large institutional investors,ability tocover a broad range of different assets classes in both public and private markets, international and cross-border experience, effective managerial capabilities.
Overview
28
28
years of professional experience
2
2
Languages
Work History
Curriculum Vitae
Manager
Dhabi Commercial Bank
03.2011 - 12.2020
- Recording and updating the data which is related to performing and non- performing customers via I-score , Core System and
- CBE network
- Participates in setting the policies and procedures for the department in assistance with the direct manager
- Generating CBE reports as per their Guidelines with respect to Frequency and Format
- Providing historical data upon request from either Business or Risk
- Uploading and downloading reports from or to I-score And CBE
- Decision maker support in CBG, SAD and RBG for performing and nonperforming customers either with reporting OR with technical support and consultation
- Participation on resolving errors in I-score reporting
- Proper advice to HRG in Staff Loans and recruitment
- Problem solving related to I score network users
- Ensure good audit rating in area of responsibility
- Awareness and full appreciation of the Central Bank Regulations with their Amendments and reporting processing ,
- Ensuring that solutions are provided in consultation with Appropriate level for solving problems and ensuring that the external /
- Internal customer of CIM are given efficient service
- Exceptions reporting: Ensure that all the credit exceptions are reported to appropriate level for adjustments and also escalated to appropriate level on chronic cases
- Resource Management: Manage the deployment of reports, their personal development and fulfilment of their training needs in consultation with the Manager
- Problem solving & guidance: Resolve issues effectively by balancing risks and relationship and provide guidance to staff regularly on key risks
- To assure that Credit Administration portfolio in line with conditions, policy & limits
- Follow up achievement & accountability of Business Plan
- Develop actions to produce improvement and steps to be taken to achieve the set objectives
- Ensure good audit rating in area of responsibility
- Decision maker support in CBG, SAD and RBG for performing and nonperforming customers either with reporting OR with technical support and consultation
- Problem resolving for CBE and I score network users
- Liaising with CBE responsible (CBE monitoring and supervising Division) also I-score staff
- CBE regulations
- Participation in new CBE parameters that concerning the realated parties new registrations (owner ship / board of directors / guarantors / financial ratios ) .Ensuring that solutions are provided in consultation with appropriate level for solving problems and ensuring that the eternal and the external customer of the bank is given efficient service
- Managing the risk and customer service..
- Compliance with regulatory authority’s rules and regulations with a full capacity to reach the best level of conformity
- External Operating environment including liaison with central bank and I-score
- Curriculum Vitae
Senior Manager
National Bank of Greece
01.2021 - Current
- Credit information management (Risk .Awareness and full appreciation of the Central Bank Regulations with their Amendments and reporting processing ,Ensuring that solutions are provided in consultation with Appropriate level for solving problems and ensuring that the external / Internal customer of CIM are given efficient service
- Exceptions reporting: Ensure that all the credit exceptions are reported to appropriate level for adjustments and also escalated to appropriate level on chronic cases
- Resource Management: Manage the deployment of reports, their personal development and fulfilment of their training needs in consultation with the Manager
- Problem resolving for CBE and I score network users
- Liaising with CBE responsible (CBE monitoring and supervising Division) also I-score staff
- CBE regulations
- Participation in new CBE parameters that concerning the related parties new registrations (owner ship / board of directors / guarantors / financial ratios
- Ensuring that solutions are provided in consultation with appropriate level for solving problems and ensuring that the eternal and the external customer of the bank is given efficient service
- Managing the risk and customer service..
- Compliance with regulatory authority’s rules and regulations with a full capacity to reach the best level of conformity
- To assure that Credit Administration portfolio in line with conditions, policy & limits.
Branch Manager
Union National Bank Egypt
01.2015 - 04.2017
- Awareness and full appreciation of the approval process, the terms and conditions and approval powers, Build & develop and motivate a high performing team committed to achieving success through each other
- Ensure that my team members are developed to achieve their maximum potential whilst
- Coaching them to build their awareness of their strengths/development needs .Support the Senior Retail Manager and Resource Co-coordinator in the management of the cluster retail plan
- Assist in recruiting to fill manpower gaps
- Manage poor performance and escalate disciplinary/grievance issues professionally and promptly in line with agreed procedures
- Maintain strong relationship with the branch's customers
- Setting marketing plans and marketing of bank products, which will help in achieving the
- Target
- Promptly in line with agreed procedures branch’s target
- Marketing the bank products to "Walk in" customers, beneficiaries and others
- Maintain the required level of control for the branch’s / unit’s operations .Set and execute cross training plans to enhance staff capabilities and knowledge in order to and maximize utilization of available resources
- Appraise staff and weaknesses; propose relocation in case of necessity for best utilization of staff capacities.
Customer Service Manager
Union National Bank
01.2011 - 12.2014
- Set and execute cross training plans to enhance staff capabilities and knowledge in order to and maximize utilization of available resources
- Create second line staff at all levels within the area of responsibility
- Propose the staff promotions /incentives
- Supervise training of new hires
- Supervise a team of customers service officer ensuring the delivery of error free services
- Provide customers with competent ,timely and error free services in the area of account opening& account management
- Consistently meet and exceed service standards set for the customer services area by taking ownership of customer problems and handling it till final resolution
- Adherence to UNB process & polices and report deviation to branch manager
- Guide customers regarding the right product to meet their needs & cross –sell all UNB products &services to existing customers
- Supervise a team of customers service officer ensuring the delivery of error free services.
Customer Service Officer
Union National Bank, Vitae
03.2008 - 12.2010
- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes
- Promote UNB products by providing consistent, accurate and transparent information to customers
- Achieve sales targets assigned and contribute to the overall achievement of the team
- Maximize on cross selling growth of existing customer base and identify new potential selling opportunities
- Follow up and close selling/cross selling lead referrals
- Pro-actively participate in Bank products campaigns & promotions
- Establish and maintain strong professional relationships/connections internally and externally
- Ensure adherence to cut-off times and deadlines
- Perform occasional duties assigned
- Ensure that Bank policies and guidelines are consistently & strictly followed
- Comply with committed turn around times and laid down procedures.
Customer Relation officer
Abu Dhabi Commercial Bank
09.2000 - 02.2008
- Managing customer’s expectations by providing professional and high level of service at all times
- Provide quick service on transactions that can be carried out quickly without the customer waiting time
- Problem solving and follow up on all customer issues
- Time management and follow up of customer related activities based on priority
- Attending to all customer’s inquiries /complaints and account maintenance activities &non financial transactions including delivering statements and letters
- Strict physical control over balancing of Cash link &checkbook
- Work as a team, facilitate teamwork at the branch and help others when required
- Contribute towards overall goals by generating leads and referring business
- Increasing and developing a customer asset and liability base with outdoor sales when required
- Ensure that the bank’s policies and procedures are followed at all times
- Work within the empowerment and authorization matrix
- Ensure customer privacy and confidentiality
- Coordinate with other branches and departments for all the branch financial related activities
- Periodic account review , filing and maintenance of all customer documents
- Assist the CRO, CRM in daily activities and during peak times or annual leaves.
Education
Bachelor of Commerce - Accounting
Skills
Computer Skills
Experience in managing control process for banks and conducting regular audits to access risk management Deep knowledge of risk assessment and associated tools Sound knowledge of credit analysis and administration Remarkable ability to develop various strategies Exceptional ability to analyze process and identify all potential risks
Accomplishments
- Accounting Trainee, Cairo Bank-Tanta Branch ,July – Sep
- 1997 and 1998,Cairo, Egypt
- Prepared transfer drafts
- Provided client account information
- Performance Management workshop
- Customer Service Ambassadors
- Customer Service Protection ( Central Bank of Egypt )
- Money Laundry ( Central Bank of Egypt )
- Information Security Awareness( Central Bank of Egypt )
- New CBE Regulation/Protection of Customers Right( Central Bank of Egypt )
- Compliance Road show
- Curriculum Vitae,
- Organization Sales Force Development
- E-Payment Training in cooperation with E-Finance
Timeline
Senior Manager
National Bank of Greece
01.2021 - Current
Branch Manager
Union National Bank Egypt
01.2015 - 04.2017
Manager
Dhabi Commercial Bank
03.2011 - 12.2020
Customer Service Manager
Union National Bank
01.2011 - 12.2014
Customer Service Officer
Union National Bank, Vitae
03.2008 - 12.2010
Customer Relation officer
Abu Dhabi Commercial Bank
09.2000 - 02.2008
Curriculum Vitae