Ahmed Sodan
Ajman,UAE
Summary
Experienced in transportation management and service operations, with a strong background in data management systems and drivers’ routes management. Adept at handling customer complaint management and travel planning, ensuring efficient transportation services. Proven track record as a Sales Associate, demonstrating expertise in managing service operations and enhancing customer satisfaction. Career goal includes leveraging skills to optimise transportation services and improve operational efficiency.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
Work History
Department supervisor
Landmark ( Centre Point )
Ajman , UAE
01.2022 - Current
- Achieved streamlined operations by implementing new departmental policies.
- Led team meetings for improved communication and productivity.
- Enhanced customer satisfaction with attentive service and prompt problem resolution.
- Organised staff schedules to optimise coverage during peak times.
- Conducted employee performance reviews for fostering professional growth.
Tourism Transportation Manager
Alex city Travel
Alexandria
05.2013 - 07.2015
- Reviewed and amended vehicle routes for optimal drive efficiency, adding customers on routes whilst maintaining customer service quality
- Receive customer requests/inquiries they needed cars to move to around the City
- Planned and scheduled cars movement
- Given every driver his tasks
- Follow up car’s movements
- Make tourism transportation deals with other companies they need regular transportation such as air Cairo
Tour Leader
KADMAR
Alexandria
09.2009 - 03.2013
- Answered visitor questions and signposted further services to enhance the visitor experience
- Carefully prepared engaging scripts and presentations for high levels of tourist satisfaction and enjoyment
- Ensured the safe care and transportation of tour participants
- Safely escorted groups employing knowledge of the local area
- Proactively catered to guests' additional needs by adapting tours
- Make professional programs of trips in Egypt
Assistant Manager
COOK DOOR
Hurghada
09.2008 - 07.2009
- Hired and scheduled associates to meet business needs, whilst remaining within target staffing budgets
- Strengthened operational efficiencies and traceability, developing improved financial reporting, scheduling, and merchandising methods
- Recruited, interviewed, and hired high-performing individuals, developing passionate, dedicated teams
- Supported long-term business need strategies, generating customer relations feedback for process improvements
- Evaluated staff performance, implementing training and development programs to maintain exceptional service levels
Sales Executive
NOVARTIS
Alexandria
03.2007 - 05.2008
- Established and maintained positive, profitable client relationships through superb communication
- Maintained currency on industry trends and developments, strengthening product and service knowledge
- Effectively handled daily customer meetings, sales calls, and account management tasks, improving sales team efficiency
Sales Executive
MEDU
Alexandria
02.2006 - 03.2007
- Increased revenue growth from existing customers through targeted account management and development
- Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets
- Conducted internal and external product training, preparing, and executing targeted sales presentations
- Established and maintained positive, profitable client relationships through superb communication
Education
Certificate of Higher Education - Bachelor
Alexandria University
Skills
- Data management systems
- Drivers’ routes management
- Customer complaint management
- Transportation services
- Travel planning
- Service operations
- Transportation management
- Sales Associates
Timeline
Department supervisor
Landmark ( Centre Point )
01.2022 - Current
Tourism Transportation Manager
Alex city Travel
05.2013 - 07.2015
Tour Leader
KADMAR
09.2009 - 03.2013
Assistant Manager
COOK DOOR
09.2008 - 07.2009
Sales Executive
NOVARTIS
03.2007 - 05.2008
Sales Executive
MEDU
02.2006 - 03.2007
Certificate of Higher Education - Bachelor
Alexandria University
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