AHMED SOLIMAN
Abu Dhabi,UAE
Summary
Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organizational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer service officer
First Abu Dhabi Bank ( FAB )
Abu Dhabi, UAE
09.2023 - Current
- Registered customer information to maintain accurate records.
- Engaged in team-building activities to build rapport with staff.
- Provided professional and helpful support to new and existing clients.
- Maintained working knowledge of available products and services.
- Applied best practices to comply with customer service procedures.
- Responded to and summarized customer complaints and feedback.
Relationship officer
J.B.P COMMERCIAL BROKER
Abu Dhabi, UAE
09.2022 - 02.2023
- Managed client relationships from early stages of sales process through to post-sales.
- Maintained contact with customers throughout sales and pre-delivery process.
- Analyzed industry and competitor trends to enhance sales strategy.
- Generated new leads and opportunities to maximize revenue.
Relationship officer
JOVERA GROUP-COMMERICAL BROKER
ABU Dhabi
03.2022 - 10.2022
- Increased customer satisfaction by resolving issues.
- Giving excellent customer service to a potential clients.
- Understanding a client's complaints and resolving their problems.
- Sales techniques to entice customers to bank products and services.
Relationship officer ( Trainee )
FUND CUBE
12.2021 - 03.2022
- Participated in team-building activities to enhance working relationships
- Give excellent customer service to the potential clients
- Sell financial products to individuals and business
- Convince customers of the product i sell.
Accountant
Al Alamiah for paper industries Co.
CAIRO , EGYPT
01.2021 - 12.2021
- Analyzed monthly balance sheet accounts for corporate reporting.
- Created periodic reports comparing budgeted costs to actual costs.
- Maintained integrity of general ledger, including chart of accounts.
ACCOUNTANT
Zeno Group for paper industries .Co
CAIRO, EGYPT
11.2019 - 12.2020
- Gathered financial information, prepared documents and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Shift Supervisor
Green Energy Co.
Dubai, UAE
01.2018 - 11.2019
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Kept employees operating productively to meet business and customer needs.
- Increased team efficiency by analyzing staff and equipment performance.
Education
Bachelor of Business Administration - Accounting & Finance
Misr University For Science & Technology
CAIRO, EGYPTSkills
- Customer Service
- Communication skills
- Ability to Work in a Team
- Effective Time Management
- Ability to Work Under Pressure
- Microsoft Office
- Advanced product knowledge
Timeline
Customer service officer
First Abu Dhabi Bank ( FAB )
09.2023 - Current
Relationship officer
J.B.P COMMERCIAL BROKER
09.2022 - 02.2023
Relationship officer
JOVERA GROUP-COMMERICAL BROKER
03.2022 - 10.2022
Relationship officer ( Trainee )
FUND CUBE
12.2021 - 03.2022
Accountant
Al Alamiah for paper industries Co.
01.2021 - 12.2021
ACCOUNTANT
Zeno Group for paper industries .Co
11.2019 - 12.2020
Shift Supervisor
Green Energy Co.
01.2018 - 11.2019
Bachelor of Business Administration - Accounting & Finance
Misr University For Science & Technology
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