Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AHMED SULIMAN

AHMED SULIMAN

Dubai,DUBAI

Summary

Hello! I am Ahmed. I am a desktop support Analyst and software engineer working on web applications and web infrastructure. I have been working professionally for 3.5 years. I started in tech with an internship with IT Company Technologies based in India. Freelances and services and a bit of a diverse job history. I have had position in ITHD and customer service and software support. I can help everywhere in the stack. I do think my strongest skills are in software engineering and server administration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

GTS - ENOC
08.2021 - Current
  • Responding to client support requests
  • Installing and maintaining hardware and computer peripherals
  • Exchange Online
  • Hyper-V and Active Directory
  • Vmware
  • Knowledge of protocols such as DNS, HTTP/S, LDAP, SMTP, and SNMP
  • Knowledge of setting up VMs and server configuration as suggested by system Engineer
  • Diverse Troubleshooting across LAN/WAN , MPLS & VPAN services
  • Use and administration of IT security -SCCM
  • General exposure to Windows server administration
  • General exposure to networking equipment
  • Slight knowledge of Linux and commands
  • Knowledge of SQL Server and Mongodb Databases in general
  • Experience installing, configuring, and maintaining services such as MySQL, Apache
  • Slight knowledge of network tools such as putty
  • Test alternative pathways to fix the issues
  • Training end-users on hardware functionality and software programs
  • Follow up with clients to ensure their systems are functional
  • Help create technical documentation and manuals
  • Customize desktop applications to meet user needs
  • Proposing simple and effective solutions
  • Maintaining good client relations
  • Completing job reports
  • Knowledge of network security practices and anti-virus programs
  • Server configuration / POS configuration / ensuring proper process applied
  • SCCM / PAM / Remote Connection Tools
  • Network Fundamentals
  • Consulting with IT managers and other departments as required
  • Resolving logged errors in a timely manner
  • Monitoring hardware, software
  • As well as upgrading hardware and systems
  • Maintaining databases and ensuring system security
  • Keeping Track of technological advancements and trends in IT support
  • Coordinating with Network admins and system admins to enhance the system functionalities
  • O365 & Office Application

Technical Support Engineer

AreejSecure Group LLC
02.2019 - 01.2021
  • Responsible for all Hardware and software Installation and configuration on premises
  • Responsible for the deployment of services as per documentations and most probably handling the client requests
  • SLA based
  • Training end-users on hardware functionality and software programs
  • POS configuration and deployment
  • I've been assigned as software development manager to enhance the flexibility and the infrastructure of the company
  • Assisting and cooperating with vendor to get their issues resolved with Training or physically being available at their premises
  • Proposing simple and effective solutions
  • Maintaining good client relations
  • Completing job reports
  • Knowledge of ITHD as basic structure
  • Server configuration / POS configuration / ensuring proper process applied
  • SCCM / PAM / Remote Connection Tools
  • Network Fundamentals
  • Consulting with IT managers and other departments as required
  • Resolving logged errors in a timely manner
  • Monitoring hardware, software
  • As well as upgrading hardware and systems
  • Maintaining databases and ensuring system security
  • Keeping Track of technological advancements and trends in IT support
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Led training sessions for new staff to ensure high-quality technical support standards across team.

Education

Bachelor's Degree - Computer Application

Bangalore University Sambhram Management School
INDIA
01.2013

Master's Degree - Computer Application

Presidency University Presidency College
INDIA
01.2018

Skills

  • Service Level Agreement
  • Hardware installation
  • Virtualization technologies
  • Technical documentation
  • Incident resolution
  • Communication skills
  • Time management
  • Remote desktop support
  • Application installations
  • Help desk experience
  • Ticketing system proficiency
  • Software installation
  • Operating systems
  • Troubleshooting and diagnosis
  • Technical troubleshooting
  • Help desk support
  • Software upgrades
  • A certification
  • Hardware evaluations

Certification

  • CCNA Pre-Certificate, IT Academy, 2016, Participated in a boot camp for 6 months over the course. Technically having the knowledge of Switching and Routing.
  • ZKTeco Training, AreejSecure Trading LLC, 2019, Participated in the training of ZKTeco hardware and software systems for access control and attendance management.

Timeline

Desktop Support Engineer

GTS - ENOC
08.2021 - Current

Technical Support Engineer

AreejSecure Group LLC
02.2019 - 01.2021

Bachelor's Degree - Computer Application

Bangalore University Sambhram Management School

Master's Degree - Computer Application

Presidency University Presidency College

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