Ahmed Syed
Patient Care Representative Arabic
Al Ain
Summary
Empathetic International patient services representative with 2+ years of experience. Seeking a career advancement at various organizations where customer service and problem-solving skills could improve healthcare CSR. High fluency in various languages like Arabic, English, Hindi and Urdu that helps communicate with patients from different countries.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Sales & Production Assistant
Al Nhall Al Emrati
Al Ain
11.2019 - Current
- Prepared merchandise for sales by pricing or tagging.
- Helped customers locate products and understand benefits .
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Interact with customer and explain details on production process.
Sr. Client Care Representative PBU In-bond Arabic
Standard Chartered - GBS
Bangalore
02.2019 - 05.2019
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled 10-25 calls per day to address customer inquiries and concerns
International Patient Service Representative
Global Treatment Services
Bangalore
07.2018 - 12.2018
- Assisted international patients with their queries and estimated treatment time and cost.
- Facilitated international patient with accurate translation in Arabic language.
- Assisted international patients with translation and consultation with respective doctors.
- Assisted patients in hospital admission process.
- Explained plans for treatment and payment options.
- Reviewed daily care slips and give necessary information.
- Educated patients on medicine and at-home healthcare tools.
- Facilitated communication between patients and various departments and staff.
- Assign translators to patients at different location through out treatment process.
- Coordinate with translator and supervise process.
International Patient Service Representative
Star Hospital
Hyderabad
10.2017 - 05.2018
- Assisted international patients with their queries and estimated treatment time and cost.
- Facilitated international patient with accurate translation in Arabic language.
- Assisted international patients with translation and consultation with respective doctors.
- Assisted patients in hospital admission process.
- Explained plans for treatment and payment options.
- Reviewed daily care slips and give necessary information.
- Educated patients on medicine and at-home healthcare tools.
- Facilitated communication between patients and various departments and staff.
- Increased customer satisfaction by resolving issues.
International Patient Service Representative
Health Travellers Worldwide
Bangalore
09.2016 - 08.2017
- Facilitated international patient with accurate translation in arabic language.
- Assisted international patients with translation and consultation with respective doctors.
- Assisted patients in hospital admission process.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Educated patients on medicine and at-home healthcare tools.
- Facilitated communication between patients and various departments and staff.
Production Unit Manager
Marhaba Media & Event Services
Dubai
05.2014 - 07.2016
- Oversaw day-to-day operations for production team with management of site.
- Managed to arrange necessities, food and drinks for team .
- Hired and trained independent unit workers.
- Maintained systematic setup for different units.
Education
High School Diploma -
Gowtham Model School
Hyderabad, T.S, India 04.2009 - 05.2010
Junior College - Mathematics, Physics, Chemistry
Govt. Jr College Aliaya
Hyderabad, T.S, India 08.2010 - 06.2015
BCA - Computer
Manipal University
Jaipur, India 11.2021 - Current
Skills
Flexible and Adaptable
Self-Motivated
MS Office
Decision-Making
Arabic Language
Generate Sales Leads
Active Listening
Dependable and Responsible
Excellent Communication
Multitasking Abilities
Interpersonal Communication
Written Communication
Timeline
BCA - Computer
Manipal University
11.2021 - Current
Sales & Production Assistant
Al Nhall Al Emrati
11.2019 - Current
Sr. Client Care Representative PBU In-bond Arabic
Standard Chartered - GBS
02.2019 - 05.2019
International Patient Service Representative
Global Treatment Services
07.2018 - 12.2018
International Patient Service Representative
Star Hospital
10.2017 - 05.2018
International Patient Service Representative
Health Travellers Worldwide
09.2016 - 08.2017
Production Unit Manager
Marhaba Media & Event Services
05.2014 - 07.2016
Junior College - Mathematics, Physics, Chemistry
Govt. Jr College Aliaya
08.2010 - 06.2015
High School Diploma -
Gowtham Model School
04.2009 - 05.2010