Ahmed Twakol
Dubai,UAE
Summary
Experienced tourism professional with over 14 years in the industry.
Specializing in sales and designing tailor-made tours.
Proven ability to build strong relationships with suppliers.Motivate team, and train new juniors.
Holds multiple tour guide licenses(Dubai, Abu Dhabi, and Ras Al Khaimah).
Overview
15
15
years of professional experience
4
4
Certification
Work History
Customer Experience Advisor
Desert Gate - MTS Globe
Dubai, UAE
04.2015 - Current
- Managed a team, Providing training and support to maintain high standards of customer service.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Promoting excursion and activities.
Tour guide
Pegas Touristik
Dubai, UAE
03.2015 - 04.2015
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
- Protected group members by following safety guidelines.
- Learned historical and cultural details of landmark site to enrich tours.
Hotel Guide
TUI Russia
Sharm El Sheikh, Egypt
02.2010 - 02.2013
- Handled guest inquiries and resolved issues to maintain high customer satisfaction.
- promoted excursions and activities.
Education
Bachelor of Russian Language - Culture And Liturtery
Ain Shams University
Cairo /2006 - /2010
Skills
- Customer relations
- Problem-solving
- Team Leadership
- Product knowledge
- Salesforce
- Lead generation
Languages
Arabic
Native
English
Fluent
Russian
Fluent
Certification
Driving license
Dubai tour guide license
Abu Dhabi tour guide license
Ras Al Khaimah tour guide license
Timeline
Customer Experience Advisor
Desert Gate - MTS Globe
04.2015 - Current
Tour guide
Pegas Touristik
03.2015 - 04.2015
Hotel Guide
TUI Russia
02.2010 - 02.2013
Bachelor of Russian Language - Culture And Liturtery
Ain Shams University
/2006 - /2010
Driving license
Dubai tour guide license
Abu Dhabi tour guide license
Ras Al Khaimah tour guide license
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