Order Processing and Fulfillment, Handling customer orders, processing payments, and coordinating with the warehouse or fulfillment team to ensure timely and accurate order fulfillment. Monitor and address any issues related to order processing, shipping, or delivery. Strategic Planning: Develop and implement strategic plans for warehouse operations to ensure efficient utilization of resources, optimize inventory management, and meet customer demands. Process Improvement: Continuously analyze warehouse processes and identify areas for improvement. Implement process enhancements, automation, and technology solutions to enhance efficiency, reduce errors, and increase productivity. Logistics Coordination: Collaborate with transportation providers, suppliers, and internal stakeholders to coordinate inbound and outbound logistics operations, ensuring timely delivery and order fulfillment. Product Catalog Management, Curate and manage the product catalog, including product descriptions, images, pricing, and inventory levels. Ensure accurate and up-to-date information is displayed on the website. Customer Service and Support, Respond to customer inquiries, provide assistance, and resolve any issues or complaints promptly. Offer product information, troubleshoot technical problems, and ensure a positive customer experience throughout the purchase journey. Performance Analysis and Reporting, Monitor key performance metrics such as website traffic, conversion rates, sales, and customer engagement. Analyze data to identify trends, evaluate marketing campaigns, and make data-driven decisions to optimize performance and achieve business objectives
Introduction to CRM - 2023
Foundations of UX Design - 2023
UX Design - 2023
Introduction to CRM - 2023
Foundations of UX Design - 2023
UX Design - 2023