Ahmed W.Shanableh
Dubai,UAE
Summary
Relationship Manager with 14 years of Banking industry experience.
Goal-oriented individual seeking to gain work experience and apply leadership skills. Possesses strong objective to serve customers, renew contracts and preserve trusting relationships. Flexible to work in fast-paced environments. Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Relationship Manager – Mortgage Department
Abu Dhabi Islamic Bank
Dubai, UAE
08.2017 - Current
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Identified at-risk clients, taking necessary action to maximise retention.
- Generated new leads through online research and cold calling.
- Represented company at industry events and conferences.
- Accomplishes mortgage loan human resource objectives by selecting training, assigning, scheduling, training, counseling's and disciplining employees.
- Meets mortgage loan operational standards by contributing mortgage loan information to strategic plan and reviews.
- Meets mortgage loan financial standards by providing annual budget information.
- Attracts new mortgage loan application by developing relationships within the community.
- Approve mortgage loans by examining application and support documentation
- Competes mortgage loans by monitoring collection, verification, and preparation
- Setting up sales objectives and designing process to ensure smooth functioning of sales operation.
- Conducted in-depth client visits and periodic business reviews.
- Developed pipeline of prospective clients.
- Advised customers on product upgrades and rollouts.
- Managed long-term customer relationships to increase revenue.
Customer service officer
National bank of Ras Al Khaimah
Ajman, UAE
09.2012 - 09.2015
- Answered and re-directed calls for swift resolution.
- Adhered strictly to policies and procedures for continued company compliance.
- Responded to customer queries and provided excellent customer service.
- Upheld data accuracy on internal database.
- Responded to and summarised customer complaints and feedback.
- Recorded and processed customer data accurately.
- Provided professional and helpful support to new and existing clients.
- Bring new customers and provide quality service to RAKBANK personal banking customer.
- To process all customer requests related to (Personal Loan / Auto Loan / Business Loan / Mortgage) whilst ensuring delivery of quality service to internal and external customer.
- Interact with customers for sale deposit products by ensuring service efficiency and by adherence to best service standards.
- Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency
- Manage the customer service functions of the SME and retail banking unit in the branches
- Curry out branch administrative tasks, ensuring all activities are completed within timescales
FTC Officer
Mashreq Bank
Dubai, UAE
03.2012 - 07.2012
- Authorize and Verify All Swift Messages Relate to Foreign Trade Finance
- Processing all inward and outward remittances including FX rates with dealers
- Processing of Reimbursement Claims
- Checking of letters of Credit Clauses
- Processing of correspondent bank charge
- Prevented loss of life by executing rescue functions, including First Aid and CPR, at traffic accidents and disasters.
- Performed investigative research, using Police National Computer (PNC) to maintain high quality of data.
- Ensured crime investigations and documentation were of the highest standard by maintaining up-to-date knowledge of all relevant legislation and force policy, including criminal law, PACE and CPIA.
Remittance Officer
Mashreq Bank
Dubai, UAE
09.2010 - 03.2012
- Processing all outward remittances payments including FX rates with dealers where appropriate
- Handling client account opening, Freezing, unfreezing and provide customer service as per the DEALS.
- Responding to customers’ audit confirmation requests and debit customers’ account for service
- Assist and Resolving customer requests in their inquiries, problems, complaints and banking needs to fulfill customer satisfaction standards
- Competence in handling all swift payment message types, customer deposits, cheques, discrepancies, transactions and cash withdrawals.
- Acted quickly in emergency situations, exercising expert judgment to determine most appropriate course of enforcement action.
- Minimised risk of harm for victims and their families by providing information and support surrounding case progress and the judicial system.
Collection Officer
HSBC Middle East
Dubai, UAE
01.2009 - 01.2010
- Recovering payments from customers who have missed instillments on credit cards and loans.
- Restructuring of customer accounts.
- Provide information to customers on the products they hold with the bank.
- Identifying customers who have left jobs or fraud cases and directing them to the respective teams for further action to be taken.
- Managing collection systems such as eCafe, HUB, GWIS, HLPS , Lyrical.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time.
- Performed all debt collection activities.
Direct Sales
National Bank of Umm Al-Quwain
Dubai, UAE
08.2007 - 01.2009
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Achieved exceptional client satisfaction feedback and ratings.
- Collected customer and market feedback and reported information to company leadership.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Analyzed sales to identify top-performing products.
Education
Master of Business Administration (MBA) - Buisness
Greenwich University
Dubai 01.2012 - 01.2014
Bachelor of Banking and Finance - Business
American University in the Emirates
Dubai 06.2008 - 07.2012
Diploma Banking & Finance - Business
Emirates Institute for Banking and Financial
Sharjah 05.2007 - 06.2009
High School - High School
Dubai high school
DubaiSkills
- Ability to handle multiple tasks under pressure
- Professional interpersonal skills, eg, tact, sensitivity, ability to listen, to be assertive at time
- Ability to work within deadlines and targets
- Ability to work quickly, flexibly, effectively and positively in response to requests made at short notice
- Flexible and adaptable, comfortable with juggling a range of tasks in a fast-moving, dynamic environment
- Pro-active, ability to work under own initiative without direction
- Business continuity planning
- Account acquisition
- CRM technologies
- Customer service
- Business development
- Process improvement
- Financial planning
Languages
English
Fluent
Arabic
Native
Timeline
Relationship Manager – Mortgage Department
Abu Dhabi Islamic Bank
08.2017 - Current
Customer service officer
National bank of Ras Al Khaimah
09.2012 - 09.2015
FTC Officer
Mashreq Bank
03.2012 - 07.2012
Master of Business Administration (MBA) - Buisness
Greenwich University
01.2012 - 01.2014
Remittance Officer
Mashreq Bank
09.2010 - 03.2012
Collection Officer
HSBC Middle East
01.2009 - 01.2010
Bachelor of Banking and Finance - Business
American University in the Emirates
06.2008 - 07.2012
Direct Sales
National Bank of Umm Al-Quwain
08.2007 - 01.2009
Diploma Banking & Finance - Business
Emirates Institute for Banking and Financial
05.2007 - 06.2009
High School - High School
Dubai high school
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