Ahmed A.ElFattah
Mechanical Engineer
Summary
Licensed mechanical maintenance engineer with four years practical experience maintaining and installing diverse systems and equipment's. Creative problem-solving skills and decisiveness to develop effective repair solutions autonomously, reducing man-hours and improving efficiency. Confidence and friendly manner and ability to communicate well with customers and other technicians. helped me to take my second step to be a skilled Technical support executive with more than four years of successful high quality.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Support Executive
Etisalat UAE
Dubai
06.2018 - Current
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Identified key technology defects to streamline problem resolution.
- Developed and implemented training initiatives for new hires.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Increased customer satisfaction ratings .
Mechanical Maintenance and Installation Engineer
NOZOM Group Technological
Cairo
11.2013 - 01.2018
- Organizing routine servicing schedules .
- Site Management and Allocating work to a team of fitters .
- Checking and calibrating instruments to make sure they are accurate .
- Responding immediately to equipment breakdowns ( Air Compressors, Generators , Metal shearing Machine , Band Saws , Plate Roll Machines , Press Brakes , Laser Cutting Machine , CNC Plasma , Milling Machines , Puncher , Lathing Machines and Water Pumps) .
- Installation of plant equipment and production lines such as belts conveyers, Screw conveyers, Bucket elevators and filters of a huge nature.
- Carrying out quality inspections .
- Fixing faults or arranging for replacements to be installed .
Education
Bachelor of Aviation Engineering - Mechanical Power Dept.
09.2008 - 09.2013
Certified Course - Aircraft Structure And Engine Maintenance
06.2012 - 06.2014
Personal Information
Material status : Married
Available Driving License
Timeline
Technical Support Executive - Etisalat UAE
06.2018 - Current
Mechanical Maintenance and Installation Engineer - NOZOM Group Technological
11.2013 - 01.2018
ICAO - Certified Course, Aircraft Structure And Engine Maintenance
06.2012 - 06.2014
Institute of Aviation Engineering & Technology - Bachelor of Aviation Engineering , Mechanical Power Dept.
09.2008 - 09.2013
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