Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Ahmed Abdulla Abourezka

Ahmed Abdulla Abourezka

Summary

I am targeting a promising career in a well-known firm where I can gain expertise and a challenging career opportunity in Quality & Customer service field within a dynamic corporation where I can make full use of my previous experience and acquired skills; a position that offers development and advancement based on performance.

Overview

15
15
years of professional experience

Work history

QUALITY ANALYST

Dubai Health Authority
Dubai
11.2020 - Current
  • Monitoring contact center calls, chats, Emails and social media
  • Implement and monitor all transaction and corrective actions to ensure that quality assurance standards are achieved
  • Educated agents, supervisors and managers on QA process and goals
  • Troubleshot to identify issues, determine cause of problem and facilitate solution to restore processes.

CUSTOMER SERVICE EXECUTIVE

Dubai Health Authority
Dubai
10.2018 - 11.2020
  • Built strong relationships with customers through active listening and effective communication
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.

CUSTOMER SERVICE REPRESENTATIVE

Ministry of Health - Primary Health Care Corporation
Doha
06.2015 - 08.2017
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction.

ADMINISTRATIVE ASSISTANT

DOHA BANK
Doha
03.2012 - 01.2015
  • Manage more than 500 leasing contract for Doha bank branches and ATMs
  • Assisted in preparing annual budgets for the leasing department
  • Utilized effective communication skills to negotiate rental rates with landlords
  • Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.

ADMINISTRATION MANGER AND TECHNICAL SUPPORT

Al Jazeera Net
Doha
11.2010 - 02.2012

SUPERVISOR AND RECEPTIONIST

Safana Hotel
Al Khobar
10.2009 - 09.2010

SOFTWARE ADMINISTRATOR

Optical Computer Systems Al Mahalla Al kobra, GHARBIYAH
07.2008 - 08.2009

Education

GRADUATE - MANAGEMENT INFORMATION SYSTEM (BUSINESS ADMINISTRATION

Delta Academy for Science

Skills

  • Microsoft Office Programs (word, excel, access
  • Good knowledge of the Adobe Photoshop
  • Dealing with Windows 7,8,10
  • Process monitoring
  • Data review and interpretation
  • Documentation skills
  • Data reporting

Accomplishments

  • Six Sigma Certified - LSS global yellow belt
  • Mini Master of Business Administration (Finance- Sales -Marketing - HR - Quality - Project management) From Birmingham open university
  • International Computer driving license (ICDl)
  • Holds A level VI
  • At American University (English Language Course)
  • Excellence in providing customer service (Institute of public administration - Qatar)
  • English Diploma
  • Plus many internal trainings

Languages

Arabic
Native
English
Advanced

Timeline

QUALITY ANALYST

Dubai Health Authority
11.2020 - Current

CUSTOMER SERVICE EXECUTIVE

Dubai Health Authority
10.2018 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

Ministry of Health - Primary Health Care Corporation
06.2015 - 08.2017

ADMINISTRATIVE ASSISTANT

DOHA BANK
03.2012 - 01.2015

ADMINISTRATION MANGER AND TECHNICAL SUPPORT

Al Jazeera Net
11.2010 - 02.2012

SUPERVISOR AND RECEPTIONIST

Safana Hotel
10.2009 - 09.2010

SOFTWARE ADMINISTRATOR

Optical Computer Systems Al Mahalla Al kobra, GHARBIYAH
07.2008 - 08.2009

GRADUATE - MANAGEMENT INFORMATION SYSTEM (BUSINESS ADMINISTRATION

Delta Academy for Science

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Ahmed Abdulla Abourezka