Ahmed Akram Eleisawy
Operation manager
Dubai,United Arab Emirates
Summary
+971 56 824 7386 ahmedakram52361@gmail.com UAE Driving Licence Professional Summary Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales/Sales Admin/Operation Manager
Rings Prestige Hospitality, Emirates
01.2009 - 01.2020
- Analysed financial data to track and achieve budget targets
- Developed, recommended and implemented strategies to improve employee work quality and speed
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
- Worked constructively with sales team generating new business opportunities and supporting company growth
- Established clear budgets and cost controls strategies to meet objectives
- Organised financial and operational data to help with yearly budgeting and planning
- Handled negotiations with outside vendors and service agencies to meet group needs
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
General office administrator
Prestige Hospitality
09.2021 - Current
- Dubai, Dubai
- Managed database to maintain updated records and accuracy
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis
- Worked to facilitate positive, productive working environments through reliable administrative support
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs
- Processed invoices and financial data with strong eye for detail
- Scheduled staff and delegated assignments to adequately cover
Driver/Logistic Admin
Fawry Delivery Services
Dubai
- 01.2021
- Operational and project requirements
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork
- Emirates
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance
- Planned driving routes according to traffic to exceed delivery turnaround targets
- Handled delivery issues such as damaged or missing stock
- Kept up-to-date logbooks, detailing total time spent driving
- Communicated with clients politely and professionally, maintaining excellent working relationships
- Ensured delivery paperwork was accurately completed and processed after shifts
- Collected, documented and loaded goods with care to avoid damage and risk
- Maintained regular contact with logistics management, updating on progress and reporting issues.
Advertising Designer/Sales Marketing/Customer
Rings Catering Hospitality
Dubai
- Emirates
- Taking photos in indoor and outdoor events
- Develop branding and identity materials , including logos, business cards, letterhead and packaging
- Design advertising campaigns for print and digital
- Creating a wide range of graphics and designs for product illustrations , company logos and menus
- Demonstrated product features and functions to engage potential customers
- Provided customers with price information and handled financial transactions
- Processed customer payments and set up direct debits for long-term service contracts
- Maintained excellent knowledge of industry trends to remain ahead of competitors
- Maintained quality assurance standards for all products and services
- Communicated with potential and existing customers in-person, over telephone and via webchat
- Placed customer orders, providing guidance on product delivery timeframes
- Increased current product and service sales through knowledgeable customer advice
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Sales representative
Las Vegas Fashion LLC
Dubai
- Accounted for all inventory and ordered new stock
- Used consultative sales approach to understand and meet customer needs
- Resolved customer concerns promptly to maintain satisfaction
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Education
Diploma - Facility of Social Services
Skills
- Critical-thinking
- Problem-solving
- Computer Literate
- Leadership
Certification
10.2019 - 04.2020
08.2017 - 08.2019
02.2021 - 07.2023
Oral and written Communication
Marketing
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsTimeline
General office administrator
Prestige Hospitality
09.2021 - Current
Sales/Sales Admin/Operation Manager
Rings Prestige Hospitality, Emirates
01.2009 - 01.2020
Driver/Logistic Admin
Fawry Delivery Services
- 01.2021
Advertising Designer/Sales Marketing/Customer
Rings Catering Hospitality
Sales representative
Las Vegas Fashion LLC
Diploma - Facility of Social Services
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