Ahmed Ali AlQemzi
Alain
Summary
Delivers security support across access control, reporting, and emergency response to protect people, property, and assets. Manages complaints with clear communication and problem-solving while maintaining safe, compliant working environments. Achieves service time and quality targets through teamwork, sound judgement and consistent attention to detail.
Overview
1
1
Language
20
20
years of professional experience
Work History
Ministry of Defense
.
02.2021 - 10.2026
- Managed complaints through clear communication and effective problem-solving.
- Met customer service time standards by efficiently processing requests and inquiries. and quality targets.
- Collaborated with team members to deliver target results.
- Maintained clean, safe working environments to eliminate accident risks.
ADCO
.
07.2012 - 12.2015
- Monitored service time and quality standards to ensure timely and effective customer support.
- Engaged with customers to identify needs and enhance service delivery.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to exceed target results.
- Maintained clean, safe working environments, reducing accident risks.
Facilities Protection Service
..
03.2008 - 10.2012
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Resolved customer complaints through effective communication and detailed solutions.
Al-Wathba Central Services Company
.
04.2007 - 09.2008
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Higher National Diploma - Mechanical Engineering / Auto Car
Technical Boy's school for secondary Education
Alain,UAE 01-2004
Skills
- Access control
- Security reporting
- Emergency response
- Crisis management
- Strategic planning
- Problem-solving
- Effective communication
- Team leadership and motivation
- Team building
- Leadership
- Public speaking
- Administrative support
Languages
English
Advanced
C1
Timeline
Ministry of Defense
.
02.2021 - 10.2026
ADCO
.
07.2012 - 12.2015
Facilities Protection Service
..
03.2008 - 10.2012
Al-Wathba Central Services Company
.
04.2007 - 09.2008
Higher National Diploma - Mechanical Engineering / Auto Car
Technical Boy's school for secondary Education