Ahmed Ali Elnadi
Dubai
Summary
Throughout my career, I have contributed to improve business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the Customer Service Representative requirements and will bring immediate value to Customer Service Representative goals and the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Orange Egypt
01.2023 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Specialist
El Dawly Mobile Shop and Repair Services
03.2022 - 01.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Customer Service Specialist
El Kady Mobile Shop and Repair Services
02.2019 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Bachelor's degree - Faculty Of Commerce
Masr Engineering And Technology
Egypt12.2022
Skills
- Collaborative
- Positive attitude
- Resourcefulness
- Patience
- Technical knowledge
- Active listening
- Communication
- Problem solving
- Issue Escalation
- Customer Relationship Management
- Account Management
- Team training and development
- Customer Service
- Complaint Handling
Certification
- Effective Business English Communication.
- ICDL, Mansoura University
- English for the Workplace.
- English Conversation Skills.
- Customer Service Foundational Skills.
Languages
English
Arabic
Timeline
Customer Service Representative
Orange Egypt
01.2023 - 03.2023
Customer Service Specialist
El Dawly Mobile Shop and Repair Services
03.2022 - 01.2023
Customer Service Specialist
El Kady Mobile Shop and Repair Services
02.2019 - 03.2022
Bachelor's degree - Faculty Of Commerce
Masr Engineering And Technology
- Effective Business English Communication.
- ICDL, Mansoura University
- English for the Workplace.
- English Conversation Skills.
- Customer Service Foundational Skills.
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