Ahmed Amine Ouammou
Dubai,UAE
Summary
Motivated professional with 16 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Country Manager
Al Bahar Basic Trading
Dubai, UAE
2023.05 - Current
- Coordinating with regional offices and subsidiaries to align strategies and objectives.
- Maintaining positive corporate image and brand reputation in UAE
- Evaluating and negotiating contracts, agreements and partnerships to achieve business goals.
- Conducting market research and analysis to identify opportunities for informed decision-making.
- Establishing and maintaining relationships with key stakeholders.
- Formulating and executing strategic business plans to drive company growth and expansion.
- Developing insight-based account and territory strategies and action plans.
- Reviewing sales performance and addressing actionable solutions for under-performing areas.
- Enhancing sales performance, actively monitoring all leads and conversions.
- Drafting sales reports and facilitating accurate performance tracking against sales targets.
Commercial Business Developer
HILTI Emirates
Dubai, UAE
2022.07 - 2023.05
- Created and maintained database containing information on business proposals and contacts.
- Conducted industry research to identify growth opportunities.
- Worked with existing customers to increase purchases of products and services.
- Prepared Salesforce reports to evaluate performance and prioritize outreach.
- Developed professional relationships with UAE Facade Companies by organizing regular on-site visits.
- Evaluated client business needs and matched customers to appropriate products and resources.
- Ensured client inquiries were handled professionally and efficiently.
- Created reports and presentations detailing business development activities.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
Key Account Manager
HILTI Emirates
Abu Dhabi, UAE
2018.01 - 2022.06
- Provided first-class client services, from onboarding to daily account management.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Identified new business opportunities and increased lead generation to grow profits.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Communicated new products and services to drive customer interest and boost sales.
- Analyzed market and competitor activity to capitalize on trends and innovate client services.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
Upper Account Manager
HILTI Emirates
Abu Dhabi, UAE
2015.01 - 2017.12
Account Manager
HILTI Emirates
Abu Dhabi, UAE
2011.03 - 2014.12
- Operated as the lead point of contact for all matters related to my customers.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Generated KPI reports to illustrate overall performance.
- Developed client relationships via scheduling on-site visits or off-site meetings to touch base on account needs.
- Coordinated with Customer Service & Service Centre to provide after sales support to customers.
- Analyzed client feedback to highlight areas in need of improvement.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
Sales Executive
Al Yousuf Motors
Dubai, UAE
2008.03 - 2011.02
- Handling showroom customers (retail- fleet- export) if required.
- Following up with customers.
- Prospecting for new customers in many ways:
. Yellow pages.
. Free zone companies guide.
. Referrals from existing customers.
. Workshop customers. - Arranging showroom display.
- Dealing with banks and finance companies in case of financed deals.
- Dealing with insurance companies and getting good deals for customers
- After sales follow up and service.
Education
Bachelor of Arts - English Litarature
Mohamed V University
Rabat/Morocco 2003.09 - 2007.06
High School Diploma - English Studies
Abdelkarim El Khattabi High School
Rabat Morocco 2000.09 - 2003.06
Skills
- Territory sales management
- New business development
- Sales forecasting methods
- Business growth strategies
- Salesforce proficiency
- KPI monitoring
- UAE market knowledge
- Bilingual [English], [Arabic]
Languages
Arabic
Native
English
Fluent
French
Intermediate
Timeline
Country Manager
Al Bahar Basic Trading
2023.05 - Current
Commercial Business Developer
HILTI Emirates
2022.07 - 2023.05
Key Account Manager
HILTI Emirates
2018.01 - 2022.06
Upper Account Manager
HILTI Emirates
2015.01 - 2017.12
Account Manager
HILTI Emirates
2011.03 - 2014.12
Sales Executive
Al Yousuf Motors
2008.03 - 2011.02
Bachelor of Arts - English Litarature
Mohamed V University
2003.09 - 2007.06
High School Diploma - English Studies
Abdelkarim El Khattabi High School
2000.09 - 2003.06