Exercising and healthcare
AHMED AYYEUB HADJAB
SUPPORT SERVICES MANAGER
DUBAI
Summary
Self-motivated support service manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Support Services Manager
AL KUWAIT HOSPITAL
DUBAI
02.2023 - Current
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created organized filing system to manage department documents
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Collaborated with other teams to identify and resolve customer issues quickly and professionally
- Prepared employee schedules for maximum coverage during key hours
English Teacher
MOHAMMED BOUDIAF UNIVERSITY
MSILA
09.2016 - 06.2019
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Coordinated activities to encourage interest in reading.
Education
Master of Arts - LINGUISTICS - ENGLISH LANGUAGE
MOHAMED BOUDIAF UNIVERSITY
ALGERIA 09.2017 - 07.2019
Bachelor of Arts - English Language And Literature
SETIF 02 - UNIVERSITY
ALGERIA 09.2012 - 07.2015
Skills
Contract Management
Training and mentoring
Staff Management
Quality assurance
Documentation and control
Business administration
Interests
Community service
Team or individual sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Support Services Manager
AL KUWAIT HOSPITAL
02.2023 - Current
Master of Arts - LINGUISTICS - ENGLISH LANGUAGE
MOHAMED BOUDIAF UNIVERSITY
09.2017 - 07.2019
English Teacher
MOHAMMED BOUDIAF UNIVERSITY
09.2016 - 06.2019
Bachelor of Arts - English Language And Literature
SETIF 02 - UNIVERSITY
09.2012 - 07.2015