Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AHMED ELSAYED IBRAHIM ELSAYED ABDOU

AHMED ELSAYED IBRAHIM ELSAYED ABDOU

Sharjah,U.A.E

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Accountant

Abu Zaid General Trading
Mansoura, Egypt
04.2024 - 08.2024
  • Managed financial reporting processes resulting in enhanced transparency.
  • Conducted financial audits for improved internal controls.
  • Improved cash flow through meticulous accounts receivable management.
  • Led tax compliance initiatives to ensure regulatory alignment.
  • Streamlined budgeting exercises for efficient financial planning.

Technical support representative

WE
Cairo, Egypt
01.2023 - 03.2024
  • Resolved complex technical issues by providing effective troubleshooting.
  • Improved system functionality for enhanced user experience.
  • Enhanced customer satisfaction with proactive problem resolution.
  • Provided technical guidance to ensure smooth operations.

Customer service representative

Etisalat
Cairo, Egypt
09.2021 - 12.2022
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.

Education

Bachelor of Management Information System - IT

Delta University For Science & Technology
Mansoura
07.2015 - 08.2019

Skills

  • Balance sheet management
  • Cost reduction strategies
  • Software installation
  • Server management
  • Data backup expertise

Languages

English
Intermediate
Arabic
Fluent

Timeline

Accountant

Abu Zaid General Trading
04.2024 - 08.2024

Technical support representative

WE
01.2023 - 03.2024

Customer service representative

Etisalat
09.2021 - 12.2022

Bachelor of Management Information System - IT

Delta University For Science & Technology
07.2015 - 08.2019

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AHMED ELSAYED IBRAHIM ELSAYED ABDOU