Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Accountant
Abu Zaid General Trading
Mansoura, Egypt
2024.04 - 2024.08
Managed financial reporting processes resulting in enhanced transparency.
Conducted financial audits for improved internal controls.
Improved cash flow through meticulous accounts receivable management.
Led tax compliance initiatives to ensure regulatory alignment.
Streamlined budgeting exercises for efficient financial planning.
Technical support representative
WE
Cairo, Egypt
2023.01 - 2024.03
Resolved complex technical issues by providing effective troubleshooting.
Improved system functionality for enhanced user experience.
Enhanced customer satisfaction with proactive problem resolution.
Provided technical guidance to ensure smooth operations.
Customer service representative
Etisalat
Cairo, Egypt
2021.09 - 2022.12
Improved customer satisfaction by effectively handling complaints and inquiries.
Managed high volume of inbound calls for quick resolution of customer issues.
Ensured smooth running of operations with timely preparation of reports.