AHMED ELSAYED IBRAHIM ELSAYED ABDOU
Sharjah,U.A.E
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Accountant
Abu Zaid General Trading
Mansoura, Egypt
04.2024 - 08.2024
- Managed financial reporting processes resulting in enhanced transparency.
- Conducted financial audits for improved internal controls.
- Improved cash flow through meticulous accounts receivable management.
- Led tax compliance initiatives to ensure regulatory alignment.
- Streamlined budgeting exercises for efficient financial planning.
Technical support representative
WE
Cairo, Egypt
01.2023 - 03.2024
- Resolved complex technical issues by providing effective troubleshooting.
- Improved system functionality for enhanced user experience.
- Enhanced customer satisfaction with proactive problem resolution.
- Provided technical guidance to ensure smooth operations.
Customer service representative
Etisalat
Cairo, Egypt
09.2021 - 12.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
Education
Bachelor of Management Information System - IT
Delta University For Science & Technology
Mansoura 07.2015 - 08.2019
Skills
- Balance sheet management
- Cost reduction strategies
- Software installation
- Server management
- Data backup expertise
Languages
English
Intermediate
Arabic
Fluent
Timeline
Accountant
Abu Zaid General Trading
04.2024 - 08.2024
Technical support representative
WE
01.2023 - 03.2024
Customer service representative
Etisalat
09.2021 - 12.2022
Bachelor of Management Information System - IT
Delta University For Science & Technology
07.2015 - 08.2019
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