Office Apps
Hi, I’m
Ahmed Hamdi
Customer Service Officer
Dubai
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Committed and hardworking Customer Services with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hard work in Sales with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Schedule Shifts
Work History
Al Ansari ExchangeDubai
Dirham Cashier
08.2022 - Current
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated above 35+ cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
Tanmeyah Micro Enterprise ServicesTalkha
Sales Representative
01.2020 - 01.2022
Job overview
- Trained and mentored Above 5 new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Ran feasibility analyses to inform investments and partnerships.
- Designed and modified reporting procedures and controls to inform business development and growth.
Shooman foodsMansoura
Account Executive
05.2019 - 12.2019
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams and increase business by 10% .
- Met and exceeded service level goals to achieve standards and expectations.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Gained understanding of goals, objectives and processes to meet client business needs.
TawjeehDubai
Business Relations Specialist
10.2018 - 02.2019
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Built and managed relationships with key clients and partners to drive growth and achieves 100% Target .
SAB Bank* HSBC *KHoBaR
Customer Service Specialist
06.2013 - 06.2018
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs and trying to push and improve sales by 2% monthly .
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
I StyleDubai
Sales man
11.2010 - 09.2012
Job overview
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved 120% of Target Monthly .
Education
Nile Academy For Computer ScienceEgypt
MBA from Computer Information Sciences And Support Services
04.2005 - 12.2009
University Overview
- Professional development completed in Computer science and information system
The Institute of BankingKhobar , KSA
Excellent from Banking And Financial Support Services
03.2015 - 05.2015
University Overview
- Professional development completed in Retail Banking Professional Foundation .
- Completed professional development in Banking .
- Member of The Institute of Banking KSA .
HSBC BankKhobar . KSA
Good from AML
05.2015 - 06.2015
University Overview
- Completed professional development in Money Laundry .
- Continuing education in Money laundry .
Al Ansari ExchangeDubai , UAE
Very Good from AML
08.2022 - 09.2022
University Overview
- Awarded Anti Money laundry officer .
- Completed professional development in Anti Money Laundry .
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Promoted to Dirham Cashier after only One week for exceptional performance.
- Trained and mentored more than 5 employees.
- Achieved 180% of sales quote.
- Completed manager training program.
- Resolved product issue through consumer testing.
Software
CRM
Repairing and Fixing Devices
Hub
2D - Edit Photos , Videos Apps
Certification
Certified Retail banking , Institute of banking KSA
References
DIrector eastern area Direct Sales
Salem Alsulaiman
Sabb Bank , KSA
+966599666323
Branch Manager
Mohamed Shafai
Tanmiyah Fainance
Talkha , Egypt
+201005327711
Operation manager Director
Hani Kera
Alansari Exchange
Dubai , UAE
+971563906028
Overview
13
years of professional experience
5
years of post-secondary education
2
Certificates
3
Languages
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