AHMED LOOTH HASSAN
Dubai,UAE
Summary
Detail-oriented professional with expertise in guest service, food safety, and telephone systems. Proficient in managing inbound and outbound calls, ensuring order accuracy, and handling international communications with patience under pressure. Skilled in adaptive learning, time management, and performance improvement, complemented by strong knowledge of Microsoft Office Suite and Excel. Adept at maintaining caller verification standards while delivering exceptional communication and support. Committed to leveraging flexibility and interactive communication skills to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Telephone operator
Mandarin Oriental Jumeira Dubai
Dubai, UAE
05.2025 - Current
- Handled high volume of incoming calls, effectively managing time and resources.
- Directed calls to appropriate departments fostering effective internal communication.
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
- Managed emergency situations calmly, ensuring proper authorities were contacted promptly if necessary.
- Practiced discretion whilst handling confidential information, maintaining professionalism at all times.
- Directed calls to appropriate departments fostering effective internal communication.
- Remained calm under pressure during peak hours, providing consistent quality service even at busiest times.
- Answered calls within required timeframe to meet established quality standards.
- Trained, mentored and supervised junior operators to improve performance and reach target goals.
- Responded to emergency calls and requested first responder assistance in alignment with established protocols.
- Completed wake-up call service requests from guests.
- Received telephone inquiries, answering questions with up-to-date information.
- Ensured consistent messaging across different platforms.
In Room Dining Order Taker
Mandarin Oriental Hotel Group
Jumeirah 1
10.2024 - 05.2025
- Managed multiple tasks simultaneously while maintaining accuracy in order taking.
- Cultivated relationships with customers by providing friendly, courteous service at all times.
- Utilized problem solving techniques to quickly resolve customer complaints or issues.
In Room Dining Server
Mandarin Oriental Hotel Group
Jumeirah 1
06.2023 - 10.2024
- Ensured all orders were accurate, timely, and up to standard before delivery.
- Exhibited excellent time management skills while multitasking between different tasks during peak hours.
- Assisted with the setup of tables in preparation for meal services.
Waiter
Mövenpick Al Marjan Island
Ras Al Khaimah
07.2022 - 03.2023
- Greeted guests in a friendly and professional manner, taking orders accurately.
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
- Supported other servers, running food and refilling beverages to meet team goals.
- Successfully handled large parties or groups of diners simultaneously in a fast paced environment.
- Assisted with menu selections, offering helpful suggestions when needed.
Waiter
Pullman Hotel's & Resorts
Gaaf Alif
12.2020 - 06.2022
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
- Maintained up-to-date knowledge of restaurant menu items and specials.
- Collaborated with kitchen staff on food preparation, ensuring meals were served quickly and correctly.
- Explained menu descriptions, preparation methods, and portion sizes to assist in decision-making.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Verified guest satisfaction with meals and responded promptly to issues.
Waiter
Hard Rock Hotel
Malé, Kaafu
12.2019 - 03.2020
Waiter
Seaside Finolhu
Baa Atoll
01.2019 - 10.2019
Apprentice/ Intern
Four Seasons Hotels & Resorts
Baa Atoll
11.2017 - 11.2018
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Trained in different positions and worked with variety of personnel.
Education
High School Diploma -
01.2012 - 11.2019
Skills
- Food safety understanding
- Menu knowledge
- Guest service
- Interactive communication skills
- Performance Improvement
- Order Accuracy
- Food allergy awareness
- Adaptive Learning
- Flexibility in scheduling
- Telephony systems knowledge
- International calls handling
- Call routing expertise
- Microsoft office suite proficiency
- Time management proficiency
- Caller verification
- Patience under pressure
- Excel proficiency
- Inbound and outbound call handling
- Professional communication
LANGUAGES
English
Fluent
Bilingual
Beginner
REFERENCES
References available upon request
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Telephone operator - Mandarin Oriental Jumeira Dubai
05.2025 - Current
In Room Dining Order Taker - Mandarin Oriental Hotel Group
10.2024 - 05.2025
In Room Dining Server - Mandarin Oriental Hotel Group
06.2023 - 10.2024
Waiter - Mövenpick Al Marjan Island
07.2022 - 03.2023
Waiter - Pullman Hotel's & Resorts
12.2020 - 06.2022
Waiter - Hard Rock Hotel
12.2019 - 03.2020
Waiter - Seaside Finolhu
01.2019 - 10.2019
Apprentice/ Intern - Four Seasons Hotels & Resorts
11.2017 - 11.2018
Gn. Atoll Education Center - High School Diploma,
01.2012 - 11.2019