Ahmed Mohamed Salaheldin
Dubai,UAE
Summary
Seeking a challenging position in a reputable company where my academic background and interpersonal skills are well developed and utilized.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Quality control officer
Misr pertoleum company
Cairo, Egypt
2021.01 - Current
- Reviewed verification protocols for accuracy and compliance with established standards.
- Managed Out of Specification results, implementing corrective actions to address deviations from established quality parameters.
- Conducted calibration checks to maintain accurate and precise measurement instruments used in quality control process.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
- Provided administrative support to manage annual review processes for programmes.
- Performed periodic operational checks of data held within database to uphold quality standards.
Senior Business Development
Misr petroleum company
2015.01 - 2020.12
- Executive (Head office)
- Purpose Of Job:
- To take responsibility for the overall receiving, checking TIA, achievement and marketing of retail assets & liability products sales target
- Job Context:
- Growth of the company retail, assets and liability products and service standers
- Tasks:
- Meet customers, give advice, support guidance to internal and external customers to achieve cross selling, up selling, and ensure performance to agreed service standards
- Pay visits to potential customers, and market special offers and services to corporate customers
- Follow up enquires and nominations.
Junior executive - business development
ALANSARI Exchange
Dubai, UAE
2011.03 - 2014.10
- Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of alansari Retail products & services
- Conduct regular call visits to attract vanilla customers and payroll clients
- Cross sell for the existing clients
- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Analysed sales reports to identify trends and update strategies.
- Used multi-source data to determine sales and delivery terms for products and services.
Service senior Advisor
Barclays Bank Egypt
manama, Bahrain
2009.01 - 2011.01
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Sales Executive
United Bank limited, UBL
Manama
2007.12 - 2008.12
- Use company resources in a proper manner
- Operate at all times with the highest standards of personal integrity
- Works most of the time in the field, meeting clients in their offices
- Managing reporting and office work time effectively
- Apply and implement the service quality in handling customers' inquires and complaints in a friendly and efficient manner targeting customers' renewal.
Customer Service Representative
Vodafone
Cairo, Egypt
2006.08 - 2007.11
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Education
Bachelor of Commerce - Business
Faculty o commece
egypt 2002.09 - 2006.06
Master of Business Administration - Business adminstration
Arab Academy
egypt 2022.01 - 2024.02
Skills
- Communication skills
- Time management
- Team building
- Accounting
- Leadership
- Marketing
- Multilingual
- Google Workspace
- Problem-solving
- Customer-focused
- Knowledge of [Software]
- Social media marketing
- Payroll administration
Interests
Playing Football, Reading and Traveling.
Languages
Arabic
Native
English
Fluent
Timeline
Master of Business Administration - Business adminstration
Arab Academy
2022.01 - 2024.02
Quality control officer
Misr pertoleum company
2021.01 - Current
Senior Business Development
Misr petroleum company
2015.01 - 2020.12
Junior executive - business development
ALANSARI Exchange
2011.03 - 2014.10
Service senior Advisor
Barclays Bank Egypt
2009.01 - 2011.01
Sales Executive
United Bank limited, UBL
2007.12 - 2008.12
Customer Service Representative
Vodafone
2006.08 - 2007.11
Bachelor of Commerce - Business
Faculty o commece
2002.09 - 2006.06