Ahmed Mohamed Wahba
Dubai, SIlicon Oaisis,UAE
Summary
I am a mature, positive, and hardworking individual, who always strives to achieve the highest standard possible at any given task. A passionate, positive team player who is driven to achieve all the job requirements, prepared to work for longer hours to get the job done and has a proven ability and desire to work within a fast-paced and challenging retail environment .
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Customer service agent
Cupola Teleservices
Dubai, United Arab Of Emirates
01.2021 - Current
- Senior Customer service agent, Cupola Teleservices Limited (FEWA and UAEPASS project)
- Emails, closing, solving complaints, supervisor calls and approval requests
- Improved employee motivation, conducting regular team briefs, one-to-one conversations and performance reviews.
- Performed information and data analysis to accurately determine scope of customer issue.
CS representative enterprises section government
Etisalat UAE
Ajman, United Arab Of Emirates
01.2018 - 01.2020
- Legal section) DU telecommunication
- Delivered top-quality customer service to public transport passengers.
- Observed all safety regulations in compliance with local and international laws.
- Collected tickets, passes or fares and verified validity.
Customer service
Raya contact center
Smart Village, Egypt
01.2013 - 01.2018
- (Call Center agent, trainer, and HR) at t h e main contact center with 5 years of experience with Etisalat Project
- Communicated with other train guards to provide notifications on schedule conflicts.
- Performed equipment safety checks before departure to detect hazards.
- Utilized public address system to inform passengers of conditions affecting schedule.
Sales team leader Section life insurance
Delta Insurance
Mohandseen, Egypt
01.2007 - 01.2013
- Emails, closing, solving complaints, and approval requests
- INFO
- Delegated sales team tasks and managed resource allocation in collaboration with upper management.
- Maximised sales opportunities by communicating product value proposition and selling points.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Reviewed contracts and sales proposals to verify quality and guideline compliance.
AC Supervisor
in united contractors
Sharm el Sheikh, Egypt
01.2005 - 01.2007
- Maintained documents and records to comply with internal policies and external regulations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Education
Bachelor of Commerce - Business administration
Ain Shams University
01.2005 - 01.2009
Skills
- POSITIVE THINKING
- GOOD BUILDING RELATIONSHIPS
- INTERPERSONAL SKILLS
- GOOD COMMUNICATION SKILLS
- GOOD PLANNING & ORGANIZING
- Feedback management
- Coaching and performance support
- Billing issue resolution
- Customer rapport building
- Customer experience
Certification
Microsoft Office Suite (Word, Excel, and Outlook),
Russian culture center 2002 - 2002.
Photoshop course, Corel Draw, and illustrator, Russian culture center 2003 - 2003.
English accounting course.
Egyptian accountant association 2009 - 2009.
Spanish, Cairo Cervantes 2010 - 2010.
English conversation, Reach out 2010 - 2011.
Digital marketing, Online.
Internships HR lab administrator, Raya Contact Center Cairo | 2015 - 2016.
Interests
Hobbies
, Playing Chess, Reading, online courses, and playing football
Handling
Additional Information
- Work outside normal working hours handling all customer issues and inquires
Languages
Arabic
Native
English
Fluent
Spanish
Intermediate
French
Beginner
Hobbies
Playing Chess,
Reading,
online courses,
and playing football
Timeline
Senior Customer service agent
Cupola Teleservices
01.2021 - Current
CS representative enterprises section government
Etisalat UAE
01.2018 - 01.2020
Customer service
Raya contact center
01.2013 - 01.2018
Sales team leader Section life insurance
Delta Insurance
01.2007 - 01.2013
AC Supervisor
in united contractors
01.2005 - 01.2007
Bachelor of Commerce - Business administration
Ain Shams University
01.2005 - 01.2009
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