AHMED MOHAMED YASSIN
Abu Dhabi
Summary
Extensive background in bank sales, integrating customer service and telephone sales capabilities, with additional proficiency in cash operations.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work history
Customer service & Social media specialist
Al Madina Domestic Workers
Abu Dhabi
09.2024 - 07.2025
- Managed high volume of inbound calls, ensuring swift resolution of customer issues.
- Handled queries and complaints efficiently to enhance customer service experience.
- Cultivated strong relationships with regular customers to promote repeat business.
- Simultaneously balanced multiple tasks while maintaining high-quality customer care.
- Attracted new followers through innovative social media contests and giveaways.
- Utilised data analytics tools to track performance of various marketing campaigns.
Customer service & Social media specialist
Alfreej Domestic Workers
Abu Dhabi
12.2023 - 08.2024
- Managed online community for improved customer engagement and satisfaction.
- Improved organic search results by implementing SEO strategies in social media posts.
- Used data analytics tools to track performance of various campaigns.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Teller & Then Head Teller
Arab Bank
10.2017 - 12.2023
- Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank)
- Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times
- Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse
- Resolve customer complaints, independently, wherever possible
- Read, understand, and comply with all announcements from the Head Office or Admin Office
- Forward technical support requests to the Admin Office
- Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines
- Answer telephone calls and provide transfer rates/information as required
- Identify and cultivate potential customer relationships and business opportunities
- Promote and cross-sell new products and services to customers
- Communicate training needs to the Branch Manager and participate in training programs
- Advising clients on personalized financial solutions tailored to their specific goals and needs
- Building and maintaining strong relationships to foster client loyalty
- Delivering outstanding customer service in every interaction and serving as the primary financial point of contact for all branch visitors
- Providing clear and detailed explanations of different investment opportunities to clients
Customer Service
Abu Dhabi Islamic Bank
10.2014 - 10.2017
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Handled customer queries via telephone and email, ensuring clear communication.
- Provided information for product inquiries, leading to increased sales.
- Ensured smooth transactions with the use of up-to-date POS systems.
- Assisted customers in navigating company website, improving online experience.
Direct Sales
Audi Bank Egypt
12.2013 - 10.2014
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
- Worked with wider medicine team to clinically manage all patients under direct care.
- Directed guests to designated areas to maintain smooth flow.
- Increased sales volume by cultivating strong relationships with clients.
Call center agent
Barclays Bank Egypt
10.2010 - 05.2013
- Converted warm leads into sales through effective direct sales techniques and rapport-building skills.
- Received incoming direct sales enquiries via phone, website, email, and referral partners.
- Coordinated communications between senior officials and sergeants to facilitate operational continuity.
- Managed high volume of inbound calls, ensuring swift response times.
Education
Bachelor of Commerce - Accounting Department
University of Beirut
Skills
- Social media advertising
- Customer relationship management
- Credit risk analysis
- Banking applications and systems
- Corporate banking
- Product and services policy formulation
- Teller operation systems
- Risk management
- Transaction accuracy
- Cash counting
- Client service excellence
- Cross-selling strategies
- Voice clarity and enunciation
- Goal orientated approach
- Follow-Up coordination
LANGUAGES
Arabic - Native
English - Intermediate
SOFTWARE
- CRM (Customer relationship management)
- Microsoft Office & Internet Browsing
- ICDL
Timeline
Customer service & Social media specialist
Al Madina Domestic Workers
09.2024 - 07.2025
Customer service & Social media specialist
Alfreej Domestic Workers
12.2023 - 08.2024
Teller & Then Head Teller
Arab Bank
10.2017 - 12.2023
Customer Service
Abu Dhabi Islamic Bank
10.2014 - 10.2017
Direct Sales
Audi Bank Egypt
12.2013 - 10.2014
Call center agent
Barclays Bank Egypt
10.2010 - 05.2013
Bachelor of Commerce - Accounting Department
University of Beirut
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