Ahmed Mostafa Ahmed

Work History

Rixos Premium Dubai

Dubai, UAE

10.2021 - Current

Acting as Night Manager & Duty Manger and Controlling operation by handling guest complaints and ensuring that the hotel’s safety and security procedures are followed .
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Confirmed appointments, communicated with clients and updated client records.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Resolved customer problems and complaints.
Prepared Reports for high management such as revenue reports
Prepared DTCM monthly report and uploaded to online portable
Applied for all hotel private events into DTCM website .
Prepared monthly payroll for team .
planned monthly Training for team.

Rixos Premium Dubai

Dubai, UAE

10.2019 - 10.2021

Greeted incoming Guests and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Provided callers with address, directions, company website and related information.
Kept reception area clean and neat to give Guests positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
compute all guest billings, accurately post charges to guest rooms and house accounts
issue room keys and direct guests to their rooms
Corresponded with clients through email and telephone
Managed multiple tasks and met time-sensitive deadlines.

Rixos Premium Dubai

Dubai, UAE

08.2018 - 08.2019

Inputs into the CID System details of all in house guests that stay in the hotel as per the standards established by the Dubai Police Accurately inputting the details in the Police computer as the standard which is established by the Dubai Police
Ensures that the passport scanning is done correctly by Front Desk colleagues , Fixing And highlighting any mistakes to the Front Office Manager
Checks and ensures that the total guest count in the CID System corresponds with that in the Opera System at all times
Applied for All Hotel Private events into DTCM online portable
To ensure that all guests' phones are well checked and updated correctly in Vicas and CID systems.

Brand

Mansoura, egypt

07.2013 - 07.2018

Coordinated with participating vendors during event planning.
Established working relationships with clients by organizing various events.
Performed event coordination for larger parties and gatherings.
Performed face-to-face meetings to finalize contract for services and event details.
Conferred with event staff at event site to coordinate details.
Authorized financial transactions with vendors for event services.
Liaised with marketing and PR colleagues to promote special events in social calendars.