Ahmed Salah Khidir Hassan
ABU DHABI
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Information Technology Consultant
Auriga International Management Consultancy
Abu Dhabi, UAE
2020.09 - Current
- Advised management on possible ROI for different technological investments.
- Offered flexible assistance to resolve major system issues outside of normal working hours.
- Used client-facing consulting capabilities to deliver outstanding service and satisfaction.
- Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Installed, tested ad integrated software products.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Prepared documentation and training manuals for users and other consultants.
- Presented technical solutions clearly in written or oral reports to enhance understanding.
- Conducted risk assessments to identify system weaknesses and recommend improvements.
Document controller
Auriga International Management Consultancy
Abu Dhabi, UAE
2020.09 - Current
- Stored documents using cloud-based systems to drive efficiencies.
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
- Managed requests for access to documentation, maintaining confidentiality.
- Bolstered data security to protect integrity of files.
- Helped to assimilate key documents for company-wide projects.
- Handled incoming correspondence and technical information, distributing as directed.
- Adhered to security protocols, keeping sensitive information and documentation private.
- Assisted with updating and improving working practices in document control and records management approach.
IT support assistant
Hawthorn Suites by Wyndham
Abu Dhabi, UAE
2018.02 - 2020.08
- Produced accurate and consistent IT documentation and version control systems.
- Offered IT support during key meetings and events.
- Provided after-hours IT support for management team members.
- Established cloud databases to protect data and reduce costs.
- Supported disaster recovery processes and maintained robust backups.
- Optimised website performance and updated Content Management Systems (CMS).
- Adapted to shifting organisational demands and deadlines.
Sales Coordinator
Al Hamoor Metallic Industries
Abu Dhabi, UAE
2015.12 - 2018.01
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed marketing plans to support department strategies.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Analysed sales reports to identify trends and update strategies.
Administrative Assistant
Emirates National Health services
Abu Dhabi, UAE
2013.02 - 2015.11
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Managed physical and digital correspondence while keeping information private and secure.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
Education
Bachelor's degree - Business Administration in Business InformationTechnology
Emirates Collage of Technology
Abu Dhabi 2014.09 - 2016.06
Diploma - Business Administration and Computer Information Systems
Emirates Collage of Technology
Abu Dhabi 2011.10 - 2014.06
Skills
- Service management
- Advanced critical thinking
- Project documentation
- Tools customization
- Tax liability analysis
- Capacity and scalability planning
- Business analysis
- Technical analysis
- Business requirements matrixes
Additional Information
- office Administration Procedures employment experience :
Languages
English
Advanced
Arabic
Native
Timeline
Information Technology Consultant
Auriga International Management Consultancy
2020.09 - Current
Document controller
Auriga International Management Consultancy
2020.09 - Current
IT support assistant
Hawthorn Suites by Wyndham
2018.02 - 2020.08
Sales Coordinator
Al Hamoor Metallic Industries
2015.12 - 2018.01
Bachelor's degree - Business Administration in Business InformationTechnology
Emirates Collage of Technology
2014.09 - 2016.06
Administrative Assistant
Emirates National Health services
2013.02 - 2015.11
Diploma - Business Administration and Computer Information Systems
Emirates Collage of Technology
2011.10 - 2014.06