Ahmed Samir Zen-Aldein
Sharjah,UAE
Summary
Sales Consultant, Customer Service Expert Motivated Associate with 9 years of experience of Sales And customer Service in UAE, Effective multitask with strong organizational skills Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams. develop and implement fresh sales and marketing strategies with financial and operational discipline. Proven leader with ability to meet and exceed sales objectives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Sales executive
Abu Dhabi Islamic bank
Dubai , UAE
02.2024 - Current
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
Sales Consultant
Travelex Exchange
DXB
02.2023 - 11.2023
- Buying and selling of foreign currencies. The role involves providing first class customer service to international travelers with the buying and selling of foreign currency.
- Ensured The company compliance with financial legislation and standards through diligent procedure.
- Prepared financial reports summarizing and forecasting financial position such as income statements, balance sheets and analyses of future earnings and income.
- Actively contributed to marketing initiatives to promote business growth.
- Provide expert guidance and recommendations on implementing electronic data interchange and e-invoicing solutions, including system selection, configuration, and integration.
Assistant Store Manager, Customer Service Expert
Du Telecom
UAE
04.2020 - 08.2022
- Assist the manager in planning and implementing sales strategies.
- Supervise and motivate staff to perform their best.
- Communicate with customers and evaluate their needs.
- Ensure all necessary KPIs and SOP are met with the highest accuracy possible.
- Participate in training and professional development and put new skills to immediate and meaningful use.
- Ensuring that store policies and procedures are followed.
- Perform and submit reports on daily, weekly and monthly basis which includes but not limited to, Stock on hand, sales reports, stock orders etc.
Customer Service Executive
Etisalat Telecom
UAE
10.2017 - 02.2020
- Selling, up selling and cross selling services and merchandise available.
- Perform informal and formal needs assessments for each Customer to recommend appropriate goods and services.
- Maintain full knowledge of the company's products and services.
- Processing orders, forms, applications and requests - Generate sales leads.
- Communicate and coordinate with internal departments.
- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times.
Education
Bachelor of Civil Law -
Al-Minofya University
09.2007 - 06.2012
CRM Management Certificate - undefined
HRDC Academy
Sales Technical Strategy - undefined
Etisalat E-Learning Institution
Skills
- Customer Service
- Sales strategy planning
- Leadership
- Goal setting and Forecast
- Communication Skills
- Computer Skills
- Microsoft Excel
- Microsoft Office
- Organization
- Time management
Languages
Arabic
English
Russian
Personal Information
- Title: Sales Consultant
- Date of birth: 11/03/91
Timeline
Sales executive
Abu Dhabi Islamic bank
02.2024 - Current
Sales Consultant
Travelex Exchange
02.2023 - 11.2023
Assistant Store Manager, Customer Service Expert
Du Telecom
04.2020 - 08.2022
Customer Service Executive
Etisalat Telecom
10.2017 - 02.2020
Bachelor of Civil Law -
Al-Minofya University
09.2007 - 06.2012
CRM Management Certificate - undefined
HRDC Academy
Sales Technical Strategy - undefined
Etisalat E-Learning Institution
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